Experienced Customer Service Specialist

• Act as a key resource for resolving customer inquiries and offering personalized solutions quickly and efficiently
• Handle high call volumes as part of a collaborative team that fields upwards of 450 calls daily during busy periods
• Respond to customers across multiple channels, including phone and email, maintaining timely and professional communication
• Accurately input and manage customer data in CRM systems while maintaining consistency and attention to detail
• Proactively troubleshoot and resolve customer challenges, escalating complex issues when necessary
• Support team-wide goals and contribute to process improvement initiatives by sharing insights and identifying customer pain points
• Stay abreast of company products, services, and policies to ensure accurate information is consistently provided

• At least 2 years of customer service experience in a high-volume, fast-paced environment such as a call center or similar role
• High school diploma or equivalent required
• additional education, such as an associate’s or bachelor’s degree, is a plus
• Proficiency with CRM systems and computer applications, particularly Microsoft Office Suite (Excel, Word, Outlook)
• Exceptional communication skills, both verbal and written, with a focus on understanding and resolving customer needs effectively
• Strong organizational and multitasking skills to manage competing priorities and maintain high productivity
• Ability to adapt to an evolving workload and remain composed under pressure during peak seasons
• A proven team player with a positive attitude and customer-focused mindset
• Dependable, detail-oriented, and passionate about providing excellent service

additional education, such as an associate’s or bachelor’s degree

• medical, vision, dental, and life and disability insurance
• eligibility to enroll in our company 401(k) plan