Experience Director Job at Salt (Riyadh)

Patient Experience Director

Our client, a healthcare provider is seeking a permanent Patient Experience Dire...

Location

United States , West Lake Hills, Texas

Salary:

100000.00 - 110000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

Degree required
5+ years of experience in patient services, or healthcare operations
Strong leadership and coaching abilities
Exceptional communication and conflict resolution skills
Experience in patient relations, service recovery, and healthcare front office operations

Job Responsibility

Supervise and mentor PRMs to ensure consistency, accountability, and professional growth
Oversee patient feedback channels (e.g., Podium), analyze trends, and lead improvement initiatives
Serve as the escalation point for complex non-clinical patient concerns
Champion patient experience strategies and service recovery processes across facilities
Establish best practices for the PRM staff
Partner with FAs and PSR Leads to ensure consistent execution of front office workflows and documentation standards
Partner with PRMs and billing teams to resolve front-end issues and streamline processes
Ensure staff are trained, equipped, and supported to deliver efficient, patient-centered service
Lead monthly PSR Lead meetings to address operational updates and training needs
Partner with PRMs to update SOPs quarterly for front office and patient service operations

What we offer

benefits after 30 days of employment

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Director, Client Experience

The Director, Client Experience (Director, CX) leads 4-6 Client Experience Manag...

Location

United States

Salary:

90000.00 - 110000.00 USD / Year

Market My Market

Expiration Date

Until further notice

Requirements

Agency Experience Required: Minimum 5-7 years of experience in digital marketing agency environment with proven track record in client relationship management
Digital Marketing Strategy Expertise: Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
Professional Services Experience Preferred: Experience working with professional services clients, particularly legal, dental, and medical practices is a significant plus
Leadership Experience: Proven ability to manage, develop, and scale high-performing teams
Communication Skills: Exceptional ability to present complex information in clear, compelling formats to diverse audiences
Analytical Mindset: Strong data analysis capabilities with experience in performance tracking and ROI optimization
Technology Proficiency: Experience with CRM systems, especially hubspot, automation tools, and emerging AI technologies in marketing applications

Job Responsibility

Team Leadership & Development: Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
Value Communication & ROI Demonstration: Lead initiatives to improve the team's ability to communicate clear ROI and value metrics to clients
Portfolio Oversight & Strategic Growth: Monitor the health of CXM-managed client portfolios, ensuring client satisfaction and retention
Automation & AI Integration: Champion the adoption of innovative automation tools and AI-driven solutions within the CXM team
Internal Knowledge Base & Self-Sufficiency: Spearhead the rollout and adoption of internal knowledge base (IKB) systems
Client Engagement & Collaboration: Act as an escalation point for client concerns, resolving issues promptly and effectively
Performance Tracking & Reporting: Establish and track key performance metrics for the CXM team
Professional Development & Industry Engagement: Encourage and facilitate CXM attendance at client events and industry conferences

What we offer

PTO: Executive Level 2.75 weeks of PTO
Sick Time: 40 hours of sick time per year
Mental Health Day: 8 hours of mental health time per quarter
Bonus: Performance-contingent bonus structure
Health insurance (Day 1 eligibility)
401(k) eligibility after one year

Fulltime

Client Experience Director

Corporate Tools in Post Falls, Idaho is searching for an experienced and success...

Location

United States , Post Falls

Salary:

85000.00 USD / Year

Corporate Tools

Expiration Date

Until further notice

Requirements

5+ years of experience as a leader managing large teams in service delivery environment
2+ years leading and developing people managers
Thoughtful and intelligent with sound business aptitude, demonstrated leadership success, and a natural ability to build a strong and self-supporting team
Proven track record of success in people first customer service environments
Courage to tactfully challenge existing process and/or direction to support employees and/or the business
Ability to build trust, train, motivate and develop employees, including existing leaders
Develop, implement, and maintain process improvements through growth and change
Acts with integrity, demonstrating honesty, transparency, positivity, and trust
Great attitude, fun to be around, constantly seeking to improve
Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives

Job Responsibility

Training, motivating, guiding and inspiring a team of Customer Service coaches
Ability to learn and adapt to an autonomy driven, employee focused company culture
Ability to communicate a vision that ensures that culture is built into the fiber of our team as we rapidly grow
Participate actively in an Operations group on a sprint schedule moving most important projects forward
Drive initiatives and often times create projects that elevate client experience outcomes and align with operational goals
Expert at identifying candidate strengths and risks during the hiring process
Communicate and support new process and product roll outs and changes
Balance organization/business focus with culture/people focus
Collaborate across all departments to identify and improve communication and processes
Evaluate the effectiveness of coaching, quality, recognition, collaboration, and accountability approach

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

Fulltime