Experience Design Team Leader, IKEA

IKEA

Location:
Switzerland, Spreitenbach

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Experience Design department consists of Knowledge Management, Experience Design, Quality Management and Analytics as four expertise areas that together bring customer and co-worker experiences to life and realize continuous improvements. The Experience Design Department secures excellence in the experiences offered to customers in the remote environment through the adoption and implementation of change and improvement initiatives.

Job Responsibility:

Take operational responsibility for coordinating team’s daily work
oversee implementation of tools and services
lead and develop an experienced specialist team
translate strategic goals into actionable project plans
work closely with manager to align on priorities
contribute to national and global initiatives
foster a culture of data-driven improvement, customer-centric design, and continuous learning

Requirements:

Strong commercial background
deep understanding of customer and co-worker needs
demonstrated leadership experience
ability to achieve results in complex environments
fluent in English
very good German skills
interest in working with KPIs and data
curiosity about combining analytical and experience design perspectives
enjoy communicating with stakeholders
collaborative leadership style

What we offer:

28 holiday days (based on 100% working hours)
8 weeks of paid parental leave for fathers
20 weeks of paid parental leave for mothers
15% co-worker discount on purchases
70% to 100% coverage of public transport costs
free parking
unlimited access to LinkedIn Learning platform
affordable and healthy meals at canteen
bonus payments for all co-workers

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Experience Design Team Leader