Experience Design Specialist

• Leading digital-first projects with a focus on efficiency, innovation, and timely delivery
• localising global initiatives to ensure relevance and impact across both AU and NZ markets
• coordinating and communicating implementations across RCMP to align expectations and drive engagement
• managing scope, timelines, risks, and resources across multiple initiatives
• building and guiding high-performing project teams with the right capabilities
• maintaining and evolving digital tools to support operational excellence
• designing and delivering training programs to support new ways of working
• collaborating across country and global teams to identify improvement opportunities

• Prior experience in project management, service design and continuous improvement
• driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support
• motivated to create a fantastic and inspiring experiences for customers that meet IKEA in all remote channels
• equipped with a strong understanding of customer needs and digital tools, with the ability to translate requirements into practical solutions
• excellent written and verbal communication skills, with the ability to communicate with impact and translate strategic goals into actionable plans
• strong relationship-building skills, with the ability to work collaboratively with a diverse range of stakeholders, across all levels of the business
• comfortable working in a fast-paced, dynamic environment with shifting priorities and time-sensitive demands
• experience in continuous improvement and the six-sigma framework is highly regarded

Experience in continuous improvement and the six-sigma framework is highly regarded

• 5 weeks’ paid annual leave
• paid parental leave
• family and community leave
• 24/7 access to our employee assistance program for health and wellbeing support
• 15% co-worker discount
• low-cost nutritious meals including complimentary drinks in our co-worker restaurant
• co-worker uniform provided
• free co-worker parking
• benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• bonus programme (where eligible)
• co-worker loyalty programme (extra contribution to your superannuation fund where eligible)