Executive Loss Prevention, Marriott Bonvoy

Marriott Bonvoy

Location:
Sri Lanka, Colombo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join the Sheraton Colombo Hotel as an Executive Loss Prevention professional. This role involves a range of security and preventive measures including patrolling, hazard inspections, emergency response assistance, staff training, and guest support while ensuring compliance with company policies and quality standards.

Job Responsibility:

Patrol all areas of the property
secure rooms
assist guests with room access
conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
monitor Closed Circuit Televisions and alarm systems
authorize, monitor, and document access to secured areas
assist guests/employees during emergency situations
respond to accidents
contact EMS or administer first aid/CPR as required
gather information and complete reports
maintain confidentiality of reports/documents
release information to authorized individuals
defuse disturbances in accordance with company policies and procedures
resolve safety hazard situations
handle all interruptions and complaints
escort unwelcome persons from the property
ensure compliance with alcoholic beverage control laws
call for assistance using proper code responses
provide proper paperwork to employees
assist management in training, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
thank guests with genuine appreciation
speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
ensure adherence to quality expectations and standards

Requirements:

Education: High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience
No specific license or certification required

What we offer:

Access to opportunities with Marriott International
welcoming work environment
commitment to diversity and inclusion
positive work relationships

Additional Information:

Job Posted:
June 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Executive Loss Prevention