Executive Housekeeper Job at Marriott Bonvoy (Bangkok)

Executive Housekeeper

Marriott Bonvoy

Location:
Thailand , Bangkok

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility:

Manage daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
Direct and work with employees to verify property guestrooms, public space and employee areas are clean and well maintained
Complete inspections and hold people accountable for corrective action
Verify guest room status is communicated to the Front Desk in a timely and efficient manner
Inspect guestrooms on a daily basis
Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventory stock to verify adequate supplies
Support and supervise an effective inspection program for all guestrooms and public space
Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals
Verify all employees have proper supplies, equipment and uniforms
Communicate areas that need attention to staff and follow up to verify understanding
Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards and procedures
Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results
Use all available on the job training tools to train new room attendants and provide follow-up training as necessary
Establish and maintain open, collaborative relationships with employees and verify employees do the same with them
Schedule employees to business demands and track employee time and attendance
Verify employees understand expectations and parameters
Verify property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met
Observe service behaviors of employees and provide feedback to individuals
Verify employee recognition is taking place on all shifts
Participate in an on-going employee recognition program
Solicit employee feedback, utilize an “open door” policy, and review employee satisfaction results to identify and address employee problems or concerns
Participate in employee progressive discipline procedures
Celebrate successes and publicly recognize the contributions of team members
Set a positive example for guest relations
Understand the brand's service culture
Participate in the development and implementation of corrective action plans to improve guest satisfaction
Empower employees to provide excellent customer service
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
Respond to and handle guest problems and complaints
Strive to improve service performance

Requirements:

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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