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Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry at JW Marriott Hotel Shenzhen. Assists in inspections, manages costs, and ensures guest satisfaction and staff training.
Job Responsibility:
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guestroom maintenance needs
Supervises the property general cleaning schedule
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
Assists in the ordering of guestroom supplies, cleaning supplies and uniforms
Supports and supervises an effective inspection program for all guestrooms and public space
Communicates areas that need attention to staff and follows up to ensure understanding
Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals
Ensures employees understand expectations and parameters
Ensures property policies are administered fairly and consistently
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Requirements:
High school diploma or GED
2 years experience in the housekeeping or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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