Executive Briefing Program Lead

• Manage, develop, and inspire a team of Briefing Managers to own aspects of the Executive Briefing Program and deliver meaningful briefings to customers
• Assess the roles on the team and build the business case to intentionally grow the team to support company and team objectives
• Promote the program and the outcomes it drives to internal stakeholders
• Partner closely with sales leadership to set annual targets, align on goals and outcomes, and report on progress
• Use sales data and AI to be proactive in driving Executive Briefings in the right accounts at the right time
• Build a repeatable process, in partnership with the Voice of the Customer team, to capture Voice of the Customer feedback from briefings
• Establish and maintain relationships with key stakeholders from marketing, sales and success, product, engineering, and HR
• Identify ways to promote, up-level, and grow the Discussion Leader Program and demos
• Manage the funnel of Executive Briefing Requests and assign Briefing Managers to balance the workload
• Manage briefings end-to-end and facilitate briefings, as needed
• Work with internal teams to build an Executive Briefing Center in San Francisco and Sydney and up-level existing offices for briefings
• Ensure processes are documented and drive continuous improvement of program processes and rituals

• Executive Briefing leader: 15+ years of Executive Briefing Program and people management experience
• Team leadership: Support the team's growth and development goals and inspire the team to execute the strategy successfully
• Executive communication: the ability to distill customer insights, priorities, and pain points into actionable discussion points for executives
• Stakeholder management: listen and understand the needs of sales leadership, discussion leaders, and marketing leadership
• Strategy and program management: build a compelling strategy, drive it forward, and creatively remove blockers
• Tech stack: Salesforce, BriefingSource, Tableau
• Optimization: establishing new ways of working and implementing new processes, tools, and/or technologies to ensure optimal information flow and engagement.

5+ years in a customer-facing role

• health and wellbeing resources
• paid volunteer days