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Events Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Canada , Ottawa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

64000.00 - 80000.00 CAD / Year
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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

  • Prepare all event documentation and coordinate with Sales, property departments and customer
  • Ensure consistent, high level service throughout pre-event, event and post-event phases
  • Handle events of average complexity
  • Ensure seamless turnover from sales to service back to sales
  • Maximize revenue opportunities by up-selling and offering enhancements
  • Manage group room blocks and meeting space for average to large-sized assigned groups
  • Identify operational challenges and develop alternative solutions
  • Act as liaison between field salesperson and customer
  • Participate in customer site inspections
  • Solicit feedback from property departments to enhance the Event Planner’s experience
  • Deliver excellent customer service
  • Coordinate and communicate event details to customer and property operations
  • Oversee customer experiences from file turnover through post event
  • Follow up with customer post-event
  • Respond to and handle guest problems and complaints
  • Continually improve customer service
  • Interact with guests to obtain feedback
  • Ensure hourly employees understand expectations
  • Conduct formal pre- and post-event meetings
  • Lead meetings for assigned groups
  • Facilitate various meetings
  • Assist in sales process and revenue forecasting
  • Up-sell products and services
  • Forecast group sleeping rooms and event revenue
  • Review comment cards and guest satisfaction results
  • Observe service behaviors and provide feedback
  • Assist in development of corrective action plans
  • Use experience to improve service performance

Requirements:

  • High school diploma or GED
  • 1 – 2 years of experience in event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in event management or related professional area
What we offer:
  • Equal opportunity employer
  • Accommodations provided for applicants needing assistance

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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