Event Staff

• Greet each guest with a smile and encourage them to enjoy their visit to our facilities
• Listen attentively to patrons' questions, concerns or suggestions and be prepared to answer their questions
• Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the doors
• report any problems to the Event Manager on duty
• Knowledge of the locations of the nearest restrooms, drinking fountains, smoking sections and concession stands
• Face the incoming patrons (not the floor) while standing at the top of your section or in the center of your passageway
• Constantly scan the seating areas for any unusual happenings
• Scan your assigned area for cans, bottles, and any alcohol related problems
• Be alert for any objects being thrown from the seating areas and from areas above your area
• Watch for seat jumpers to protect the integrity of the tickets
• Prevent patrons and vendors from blocking walkways and aisles
• Advise patrons who are smoking that it is prohibited in the seating areas and direct them to the designated smoking areas outside
• Direct and control the exiting of Patrons in the event of an emergency evacuation
• Report any incidents to the Event Manager on Duty
• Report any medical emergencies to a Manager on Duty
• assist in completing an incident report, if necessary
• Thank patrons for attending the event and conduct a thorough search of your assigned area for any items left behind
• Turn in all lost and found articles to the Information/Customer Service desk
• Ability to use and operate Ticket Master Scanner to scan bar code on ticket
• Require each person entering the facility to have a valid ticket
• Examine patron’s ticket for valid date, proper facility, show time and seat location
• Knowledge of reading the ticket text to direct patrons to their seats
• Take tickets at a pace to keep patrons steadily moving into the facility
• Direct or escort patrons with ticket problems to the customer service desk or Event Manager on Duty
• Other job duties as assigned

• Must be able to speak, read and write English
• Professional attitude and appearance
• Ability to listen and follow instructions
• Ability to work independently and in a team environment
• Good communication, customer service and sense of public relation skills
• Good organizational and problem solving skills
• Ability to work flexible hours including daytime, evening, weekends and holidays as needed
• High school diploma or general education degree (GED)
• Guest services background preferred
• Ability to stand for long periods of time
• Ability to use hands to handle tickets
• Ability to see up close and far away
• Must be able to climb stairs and move quickly from one area to another in a safe manner under restricted lighting
• Constant reaching, standing, walking and stooping
• Occasional lifting and carrying up to 20lbs
• Performing work through repetitive eye/hand coordination

Guest services background preferred