Event Operations Manager - Banquet

• Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
• Monitors and controls financial and administrative responsibilities including asset protection
• Provides clear and concise communications to everyone having ownership in the success of the event
• Identifies training opportunities and plans a strategy to accomplish goals
• Projects supply needs for the department
• Applies knowledge of all laws, as they relate to an event
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
• Adheres to and reinforces all standards, policies, and procedures
• Maintains established sanitation levels
• Manages departmental inventories and maintains equipment
• Schedules Event Services staff to forecast and service standards, while maximizing profits
• Assists team in developing lasting relationships with groups to retain business and increase growth
• Sets goals and delegates tasks to improve departmental performance
• Conducts monthly department meetings with the Banquet team
• Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends
• Acts as a liaison to the kitchen staff
• Leads shifts and actively participates in the servicing of events
• Attends pre-event meetings as needed to understand group needs
• Establishes consistent standards for meeting room sets and VIP meeting room sets
• Conducts function room inspections prior to each function to verify the room is set according to specifications
• Maintains cleanliness and sanitation standards in all event operation areas
• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
• Projects supply needs for the department
• Coordinates routine maintenance to verify a quality meeting facility
• Resolves issues and/or suggest alternatives to previous arrangements if necessary
• Attends and participates in all pertinent meetings
• Verifies function rooms are set according to event documentation and customer requirements
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Encourages employees to provide excellent customer service
• Verifies employees understand expectations and parameters
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Reviews comment cards and guest satisfaction results with employees
• Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures
• Observes service behaviors of employees and provides feedback to individuals
• Monitors progress and leads discussion with staff each period
• Participates in the development and implementation of corrective action plans
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
• Conducts associate performance appraisals and provides feedback as needed
• Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns
• Communicates performance expectations in accordance with job descriptions for each position
• Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures
• Brings issues to the attention of supervisor and/or Human Resources as necessary
• Delegates tasks to verify room sets are “on time” and meet Event Service Standards

• High school diploma or GED
• 2 years’ experience in the event management, food and beverage, or related professional area

Banquet Experience Is Preferred

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• May include other incentives such as stock awards and deferred compensation plans