Event Experience Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Grapevine

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

25.02 - 29.33 USD / Hour

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Job Description:

Manages events at Gaylord Texan Resort & Convention Center, ensuring planning, day-to-day coordination, and execution; Liaising between clients and the hotel's operational departments; Providing exceptional customer service and enhancing client experience

Job Responsibility:

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
Serves as meeting planning advocate and liaison to all operational departments
Assists with coordination of all convention group plans and catering needs with all required operational departments
Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs
Advises client on current status of events and functions, including items pending and action items
Coordinates any changes necessary
Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival
Partners with Conference planning team to verify issues are identified and resolved
Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
Resolves potential meeting or room set issues proactively
Utilizes available resources to meet client requests or resolve client issues
Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Coordinates and communicates event details both verbally and in writing to the client and property operations
Responds to and handles guest problems and complaints
Uses personal judgment and expertise to enhance the client experience
Stays available to solve problems and/or suggest alternatives to previous arrangements
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans

Requirements:

High school diploma or GED
3 years in the event management or related professional area
Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year of experience in the event management or related professional area required

What we offer:

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off (including sick leave where applicable)
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave
health savings account (except for positions based out of or performed in Hawaii)
flexible spending accounts
tuition assistance
pre-tax commuter benefits
other life and work wellness benefits

Additional Information:

Job Posted:
July 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Event Experience Manager