EUD Engineer

• Install, configure and support end user devices including laptops, mobiles and hardware peripherals
• Diagnose and repair hardware and connectivity issues on site
• Set up and support Windows 10 devices, including user connectivity and authentication
• Work with Azure AD, SCCM and voice communications platforms
• Respond to service tickets and incidents, meeting agreed SLAs
• Liaise confidently with end users and third-party suppliers
• Maintain accurate records of work undertaken

• At least 2 years’ experience in a field-based IT support or engineering role
• 4+ years’ experience installing, repairing and supporting IT equipment and network connectivity
• Strong hands-on knowledge of end user device hardware and peripherals
• Practical experience with Windows 10, Azure AD, SCCM and voice comms
• Experience working to SLAs in a service-led environment
• Clear, professional communication skills
• Full, clean UK driving licence required
• Eligibility for NPPV3 is essential
• Be a full-time UK resident with the right to work in the UK (no visa sponsorship)
• Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas

Current NPPV3, SC or DV clearance is highly desirable

Vehicle and fuel card provided for site visits