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EUC Analyst

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NTT DATA

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Location:
Mexico , Hermosillo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The EUC Analyst role involves designing and implementing enterprise-scale End User Compute solutions, managing user devices, and ensuring compliance with security standards. Candidates should have a strong background in Windows OS, SCCM, and Intune, along with excellent problem-solving and communication skills. A bachelor’s degree in Computer Science or a related field is required, along with 5 to 10 years of relevant experience. The position requires a valid Canadian Security Clearance.

Job Responsibility:

  • Analyze and understand our current workstation management environment
  • Manage user devices in our SCCM / MEM / Intune environment
  • Design, manage and update workstation configurations (image/AutoPilot)
  • Manage and design new Policies in our Active Directory/Intune environment
  • Manage application deployments and their updates
  • Develop and deploy scripts for the complex configuration of Windows
  • Document the processes, structure and configuration put in place
  • Supports complex and modern end user computing solutions
  • Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals
  • Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
  • Serves as the technical resource for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis
  • Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks
  • Creates and updates system documentation for operations, and support teams
  • Participates in multiple cross company projects and initiatives that impact the end user computing solutions and experiences
  • Must possess excellent organizational skills and demonstrate attention to detail
  • Ensure solutions and strategies are in alignment with up-to-date security standards
  • Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds
  • Establish and maintain technology standards, templates, and technical documentation as necessary
  • Deploying monthly and priority Windows updates
  • Preparing new workstation and laptop images - 2 versions 1) remote and 2) on USB for IT field techs
  • interfaces the most with IT technicians - for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology
  • evaluates and approves peripheral hardware such as docking stations
  • Windows Operating System Patching – Weekly/Monthly/Yearly
  • Updating persistent VDI and floating VDI images/environments
  • assignment of VDIs when requested in tickets

Requirements:

  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Possess 5/10 years of relevant professional experience or equivalent combination of education/experience
  • Proven experience as an SCCM/Intune Engineer or similar role
  • Significant experience designing, developing and deploying PowerShell scripts in production environments
  • Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles
  • Experience with endpoint security solutions and protocols
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively in an Information Technology, or a related field
  • In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox
  • Familiarity with Microsoft 365 suite, Defender and integration with Intune
  • Understanding of SOTI MobiControl and Zimperium a bonus
  • Ability to work collaboratively in a team-oriented environment
  • Continuous self-development via certifications and self-paced learning an asset
  • Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time
  • Previous experience with Azure Virtual Desktop or other VDI an asset
  • This position requires a valid Canadian Security Clearance

Nice to have:

  • Understanding of SOTI MobiControl and Zimperium a bonus
  • Continuous self-development via certifications and self-paced learning an asset
  • Previous experience with Azure Virtual Desktop or other VDI an asset

Additional Information:

Job Posted:
January 24, 2026

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