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ETL & Informatica Application Support Engineer

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Alight Solutions

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Location:
United States of America , Virtual

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

110000.00 - 130000.00 USD / Year
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Job Description:

Alight is looking for an ETL/Informatica Application Support Engineer with strong analytical skills, excellent troubleshooting abilities, and a proactive approach. The ideal candidate will drive stability and continuous improvement in production environments, working independently in a fast-paced setting while delivering high-quality support within the Applications Support team. The IT Support Engineer is part of a team responsible for 24X7 customer support for Alight’s proprietary Leave of Absence Management software platforms.

Job Responsibility:

  • Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations
  • Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs
  • Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures
  • Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes
  • Ensure stability of data ingestion pipelines spanning batch, nearrealtime, and realtime patterns
  • Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies
  • Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance
  • Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning
  • Work closely with cross functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines
  • Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency
  • Ensure compliance with published support, development, coding, and testing standards, as well as change management practices

Requirements:

  • 3-5 years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments
  • Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization
  • Hands-on experience with job scheduling tools such as ControlM or AutoSys for monitoring and support automation
  • Excellent communication skills and ability to work both independently and as part of a distributed global team
  • Strong analytical thinkers with the ability to troubleshoot complex data and integration issues effectively
  • Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities
  • US Citizenship required
What we offer:
  • A variety of health coverage options
  • wellbeing and support programs
  • retirement
  • vacation and sick leave
  • maternity, paternity & adoption leave
  • continuing education and training
  • voluntary benefit options

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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