Escalation engineer Jobs

Escalation engineer

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role involves providing troubleshooting and support for HPE Aruba customers and engineers, leading technical problem management, and contributing to projects to improve product support and team efficiency. The role requires a deep understanding of network technologies and the ability to communicate effectively with stakeholders.

Job Responsibility:

Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas
Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote and field support staff
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT)
Technical writing skills will be required to publish Issue resolution documents
Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and background (own team, members of L1 and L3 and Engineering teams)

Requirements:

Bachelor's degree in Mechanical, Electrical, Computer Science, or equivalent or other Engineering
3+ Years’ experience
Network technologies including Routing, Switching and Network management
Good knowledge on Switching (OSI Layer2) and Routing (Layer3) technology
Working knowledge and understanding of 3 layer architecture (Access, Distribution and Core) switching
Technical knowledge on Windows, Linux and other operating system
Knowledge of network hardware and architecture
Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products
Affinity with Remote Resolve support processes
Basics of WLAN technology (802.11 Standards, Controller and APs)
Good to have knowledge on Data Center Technologies
Good to have knowledge on REST, NAE, Python
Prior knowledge on Aruba OS, Aruba OS-CX or Comware will be added advantage
Aruba ACSP certification will be added advantage

Nice to have:

Good to have knowledge on Data Center Technologies
Good to have knowledge on REST, NAE, Python
Prior knowledge on Aruba OS, Aruba OS-CX or Comware will be added advantage
Aruba ACSP certification will be added advantage

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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