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ERP/CRM Support

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A-SAFE GROUP

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Location:
United Kingdom , Elland, Halifax

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you the kind of person who enjoys untangling system issues, spotting patterns in data and keeping users happy in a fast-paced environment? As our ERP/CRM Support you’ll be the go-to contact for queries in NetSuite and our evolving CRM landscape, owning a high volume of tickets, solving problems and keeping the system running smoothly for colleagues across the business.

Job Responsibility:

  • Keep ERP and CRM users moving by picking up, prioritising and resolving a high volume of tickets, from simple “how do I…?” questions through to more complex admin and configuration tasks
  • Act as a trusted first line of support for colleagues across sales, operations, purchasing, finance and other teams, choosing the right way to communicate and keeping users updated on progress
  • Play a key role in importing and maintaining data, including exhibition leads and other prospect lists, so that sales teams have accurate information to work with
  • Help us embed and stabilise a new CRM environment, getting up to speed quickly and contributing feedback as we roll out new processes and tools
  • Spot recurring issues and opportunities to improve, documenting fixes and creating clear, user-friendly guides so the wider business can self-serve where appropriate
  • Stay organised when priorities change, making clear decisions about what needs to be done first and flagging anything that could pose a risk to the business
  • Work closely with a small, busy team where everyone rolls up their sleeves, shares knowledge and supports each other through peaks in demand

Requirements:

  • Clear experience working with ERP and/or CRM systems in a support, admin or superuser capacity, with a real focus on CRM and user experience
  • Evidence that you’ve handled a high volume of tickets or tasks, kept on top of your workload and managed changing priorities
  • Strong communication skills, both written and verbal, with the confidence to support users at different levels of the business, including colleagues whose first language isn’t English
  • Proven problem-solving skills: you’re curious, ask good questions and enjoy working through issues to find the root cause rather than just a quick fix
  • Confident using Microsoft Office tools, particularly for tracking, reporting and creating simple documentation
  • Real attention to detail, especially when working with data, updating records in bulk or producing user guides and process notes
  • A resilient, agile mindset – you’re comfortable in a fast-paced environment where plans can change and you’re trusted to manage your own workload
What we offer:
  • A subsidised on-site gym, available for all colleagues
  • Flexible start and finish times to fit around you and your lifestyle
  • Enhanced Maternity, Paternity and NICU pay
  • 25 Days holiday plus bank holidays with the option to buy more
  • Cycle to work scheme, Specsavers vouchers, long service rewards, EAP

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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