Equity Derivatives Production Support Tech Lead Analyst, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Citi is a world-leading global bank seeking an Equity Derivatives Production Support Tech Lead Analyst to deliver exceptional service to the Equity Derivatives business. The role involves overseeing systems and applications, providing production insights, managing risks, enhancing platform resiliency, and mentoring junior staff. Strong technical skills in Windows, Linux, and SQL alongside effective communication and leadership skills are essential.

Job Responsibility:

Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Ability to handle incidents, problems and change at a global enterprise level
Calm and analytical when faced with major incidents on critical systems
Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area
accountable for resource planning
Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Relevant experience in a business-facing Apps Support role would be an added advantage, but not essential
Strong technical background in Windows, Linux and SQL
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must show confidence in all communications
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree, Master’s degree preferred

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Equity Derivatives Production Support Tech Lead Analyst