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Epic Analyst II (OpTime)

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Boston Children's Hospital

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

78540.80 - 125652.80 USD / Year
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Job Description:

Serves as an experienced team resource and a member of the department’s primary support for assigned Epic applications and end users. Work requires an understanding of operational workflows and the relationships between Epic applications and integrated systems, as well as knowledge of existing configurations, to resolve moderately complex issues. With deepening expertise, begins to specialize in a defined area of a broader process and contributes to optimization, build, and support activities.

Job Responsibility:

  • Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products
  • Engages end users to understand business needs related to workflows, data, and system functionality
  • Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work
  • Independently performs moderately complex Epic configuration in accordance with departmental standards
  • Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams
  • Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness
  • Performs routine system maintenance, including interface monitoring and standard industry updates
  • Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows
  • Obtains and incorporates feedback from super users and managers to improve system performance and user experience
  • Guides less experienced team members in build, testing, and basic troubleshooting activities
  • Participates in professional development activities, internal forums, and knowledge-sharing initiatives

Requirements:

  • Bachelor’s degree
  • 3 years of experience directly supporting Epic applications, including configuration, builds, or template management
  • Experience in operational analysis, application support, and training or advising end users
  • Epic certification OpTime or Anesthesia module is required

Nice to have:

  • 5 years of Epic application support experience, including moderately complex builds
  • Direct work experience in the operational domain supported (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing)
  • Experience working as a super user of an EHR system (Epic preferred)
  • Epic certification in ancillary or non-core applications
  • Lean Six Sigma Yellow Belt
  • Relevant non-Epic specialty certifications, as applicable
What we offer:
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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