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Entry-level L1 Msp Support Engineer

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Zazz

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Location:
United States , Nashville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an Entry-Level L1 MSP Support Engineer to join our rapidly growing Managed Service Provider team. In this role, you will be the first line of support for our diverse client base, handling technical support tickets, performing system maintenance, and assisting with infrastructure deployments. You will work alongside experienced engineers who are invested in your professional development, providing you the opportunity to build a strong foundation in IT operations and cloud infrastructure support. This position offers the unique combination of hands-on technical work with clear advancement opportunities. As we continue to scale, top performers in this role move into Level 2 engineering and specialized technical positions. If you're looking to build your career in IT operations at a company that values technical excellence and internal promotion, this is the role for you.

Job Responsibility:

  • Respond to and resolve Level 1 support tickets from clients—troubleshooting technical issues, documenting findings, and providing clear solutions
  • Identify and escalate issues appropriately to Level 2/3 engineers with complete context and documentation
  • Monitor and respond to security alerts from antivirus, endpoint detection and response (EDR), and vulnerability management systems
  • Analyze backup failures and system health alerts
  • investigate root causes and coordinate remediation
  • Perform routine IT maintenance: patch management, user account provisioning/deprovisioning, password resets, and basic network diagnostics
  • Maintain accurate and detailed ticket documentation for knowledge management and compliance
  • Collaborate with senior engineers and follow established procedures and runbooks for common issues
  • Receive and inspect incoming technology assets (computers, servers, networking equipment, peripherals) from vendors
  • Perform hardware asset inventory management: track, log, and maintain records of all incoming equipment
  • Image, configure, and provision workstations and servers for client deployment
  • Prepare computers for shipment to clients: final testing, packaging, documentation, and label preparation
  • Coordinate with shipping carriers and manage outbound logistics for client deliveries
  • Assist with physical asset management: handle, store, and organize equipment appropriately
  • Assist with computer and server deployments: imaging, configuration, network setup, and client delivery

Requirements:

  • High school diploma or equivalent
  • Ability to work 2:00 PM - 11:00 PM EST
  • Working knowledge of Windows and/or macOS operating systems
  • Strong troubleshooting skills and systematic problem-solving approach
  • Excellent communication skills—both written and verbal—with ability to explain technical concepts clearly
  • Ability to manage multiple tickets and priorities in a fast-paced environment
  • Professional demeanor and strong reliability—consistent attendance and commitment to quality
  • Willingness to learn new technologies and follow established procedures
  • Ability to lift, move, and handle technology equipment (computers, servers, networking equipment weighing up to 50 lbs)

Nice to have:

  • CompTIA A+ or similar IT fundamentals certification
  • Prior help desk or Level 1 IT support experience
  • Familiarity with RMM platforms (such as NinjaOne), ticketing systems, or IT service management tools
  • Basic understanding of Active Directory, domain administration, or Windows networking
  • Exposure to cloud platforms (Microsoft 365, Office 365, Azure) or software-as-a-service (SaaS) environments
  • Interest in cybersecurity and understanding of threat landscape
  • Experience with hardware asset management, receiving/shipping, or inventory management
What we offer:
  • Mentorship from experienced Level 2 and Level 3 engineers committed to your growth
  • Real-world exposure to diverse IT environments, architectures, and client challenges
  • Clear advancement pathway: excel as L1, and move into specialized technical roles (L2, infrastructure engineering, security operations)
  • Hands-on experience with industry-standard tools: RMM platforms, SIEM, EDR, vulnerability management, and cloud infrastructure
  • Practical experience in hardware asset management, provisioning, and logistics—skills valuable across IT operations
  • Professional development support: company encouragement for certifications and continuing education

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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