Enterprise Technology Manager

• Administer, maintain, and optimize enterprise administrative systems supporting enrollment, academic, financial, and student operations
• Provide comprehensive training and ongoing support for key data systems, including Jenzabar One, JICS, Slate, and other user management platforms
• Address and resolve IT support requests, offering guidance on campus business applications such as ERP, LMS, Financial Aid, and other critical systems
• Serve as the primary resource for training and support related to campus business systems, ensuring users are fully equipped to utilize these platforms
• Collaborate with departments to understand their system needs and develop training sessions to maximize system utilization and workflow efficiency
• Monitor system performance, data integrity, and integrations across platforms
• troubleshoot and resolve system issues
• Manage system configurations, workflows, automations, and reporting structures to improve operational efficiency
• Coordinate secure data exchanges and integrations between enterprise platforms and third-party vendors
• Provide training, documentation, and user support to ensure effective and consistent system use across departments
• Partner with administrative stakeholders to understand system needs and translate them into scalable technical solutions
• Support identity, access management, and role-based permissions in collaboration with IT security standards
• Assist with backup, disaster recovery, and business continuity planning related to enterprise systems
• Coordinate with vendors and internal IT teams to resolve system issues and support upgrades or enhancements
• Document system processes, configurations, and best practices
• Perform additional training and support duties as assigned by the Director of Information Technology

• Bachelor’s degree preferred
• 3-5 years of experience in data systems administration or a related field
• Familiarity with enterprise systems such as student information systems, learning management systems, or user management platforms
• Experience with SQL, reporting tools, or conditional logic a plus
• Experience providing system training and documentation
• Experience with data management and workflow optimization in a higher education setting
• Experience with enterprise-level daily system administration in test and production settings
• Excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams
• Knowledge of user management and access control best practices
• Strong communication skills for effectively training and supporting users
• Ability to work well as part of a team and across academic and administrative departments
• Growth and “doer” mindset and institutional teamwork ethic
• Creative, strategic, thoughtful, and has a sense of humor

Familiarity with Jenzabar One, JICS, and Slate is highly preferred