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This position, within the Enterprise Systems Analyst job family of IT, will have the primary responsibility of providing technical support and development within the IBM Maximo platform. The ideal candidate will have expert level technical knowledge of the Maximo application while also possessing a balance of excellent customer service skills and general technical abilities. Responsibilities for any and all Enterprise applications will evolve throughout the years as business and IT support needs change. Desired is a candidate with an ability to listen to customer needs and takes action to design/implement/test systems/solutions that exceed customer requirements. The ideal candidate will be technical, a self-starter, a communicator and an employee who thrives on multi-tasking. The Enterprise Systems Analyst is responsible for conducting comprehensive system analysis, designing and implementing appropriate information systems in accordance with the company's overarching information systems architecture. This role requires a deep understanding of business needs, system requirements, and the ability to recommend and execute technology solutions to improve business processes. The analyst will specialize in a set of enterprise applications including systems such as Maximo, Infor, SharePoint, etc. or business areas such as O&M, finance/accounting, HR, supply chain, etc.
Job Responsibility:
Providing technical support and development within the IBM Maximo platform
Conducting comprehensive system analysis, designing and implementing appropriate information systems
Collecting and analyzing information from system users, identifying business needs, estimating the cost of system solutions, and preparing project plans
Building and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and conducting research to identify possible system solutions
System Implementation & Support: Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users
System Analysis & Design: Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system. Translates business requirements into application requirements
Project Management & Planning: Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process
Documentation & Research: Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system
Standards Development: Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment
Continuous Improvement: Engages in continuous improvement activities to enhance system performance and reliability. Provides technical expertise across the IT function
Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements
Requirements:
Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
Level III - Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
Level IV - Minimum of 6 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
Level V - Minimum of 8 years in architecting and managing Enterprise systems, conducting system assessments, and troubleshooting
Equivalent Experience: Level III - Minimum of 8 years of relevant experience may also be considered
Level IV - Minimum of 10 years of relevant experience may also be considered
Level V - Minimum of 12 years of relevant experience may also be considered
Extensive experience with Enterprise systems implementation and management
Proficiency in project management and system analysis
Strong knowledge of business process improvement and quality assurance
Experience with project management tools and methodologies
Familiarity with various Enterprise systems and solutions
Proficient in documentation and reporting
Proficient in scripting languages (JavaScript, Python)
Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc.
In-depth understanding of data/program security best practices
Experience with security tools and technologies
Knowledge of ITIL processes and best practices
Experience in managing third-party vendors and contracts
Experience in managing and leveraging APIs, REST services, etc.
Excellent problem-solving/analytical skills and attention to detail
Excellent oral and written communication and interpersonal skills
Excellent customer service focus and positive attitude
Ability to work independently and as part of a team
Nice to have:
Project Management Professional (PMP)
Certified Business Analysis Professional (CBAP)
What we offer:
Comprehensive medical, dental, and vision coverage
A strong retirement program
Career development
Flexible work schedules
Focused on wellness and being a supportive member of the community