Enterprise Support Specialist Jobs

New

Enterprise Support Specialist, Spanish Speaking

As an Enterprise Specialist on the Product Support team, you’ll have the excitin...

Location

United States , San Francisco; New York

Salary:

43.80 - 63.90 USD / Hour

Figma

Expiration Date

Until further notice

Requirements

3+ years experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
Proficiency in spoken and written Spanish at a professional level
Experience working with system administration for large end-user communities or guiding customers through complicated implementations
Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Job Responsibility

Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
Interact with Figma customers daily via email, taking ownership over cases from start to resolution
Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

Enterprise Sales Support Specialist

Atlassian is looking for a Sales Support Specialist to provide post-sales suppor...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive background providing customer and sales support through various channels, including direct and indirect sales
Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening
Experience creating quotes and supporting an end-to-end order management process
Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms
Ability to work under pressure and remain flexible to handle high volume and demands
Robust multitasking skills with strong attention to detail
Ability to identify process gaps or conflicts and propose effective solutions
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution

Job Responsibility

Provide billing, quoting, and licensing support for internal sales team and external customers
Demonstrate exceptional customer service skills that will delight customers
Learn new systems and processes to support post-sales activities for Enterprise customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance
Be flexible enough to adjust on the fly and strive to live the value of 'Don’t #@!% the customer'
Identify process gaps to recommend effective solutions and process improvement ideas

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Enterprise Operation Support Specialist

As an Enterprise Operation Support Specialist, you will support the post-sales l...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
Must be highly proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing
Strong ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Strong customer service background, the ability to work under tight deadlines, and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners
Outstanding verbal and written communication skills
Must have a working knowledge of Salesforce

Job Responsibility

Provisioning cloud licenses following the sale of Atlassian’s newly integrated products and hybrid product bundles
Assisting the Accounts Receivable, Revenue Recognition, and Credit & Collections teams by answering questions about specific contracts and quotes
Ensuring that contract and quote data is maintained in CRM systems throughout the lifecycle of sales opportunities
Supporting the fulfilment of Atlassian’s monthly SOX compliance and reconciliation processes
Manually creating and sending order confirmations to Atlassian’s customers and channel partners after contracts are executed
Collaborating with Atlassian’s Cloud technical support teams, engineers, and Analytics organizations to troubleshoot or update account-specific data
Supporting Cloud customers with general billing, invoicing, and licensing questions
Supporting Atlassian sales teams, customers, Partners, engineers, and other technical support groups with provisioning Cloud product trials
Assisting internal Atlassian teams by locating and sending them copies of contracts, quotes, and invoices
Assisting with account reconciliation processes at the end of every month

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Technical Support Specialist

PagerDuty is looking for Technical Support professionals to help our users when ...

Location

Chile , Santiago

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Excellent written communication, work ethic and attention to details skills
Experience handling customer issues through a ticketing solution (such as Zendesk)
Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
Prior experience taking calls directly from customers in a technical support capacity
Be willing to work specific hours to provide SLA time-based coverage to our customers (we need to cover the shift from 1 pm - 21 pm Fall Winter and 3 pm to 12 am Spring Summer Chile time)
The ability to write about technical subjects clearly
The enthusiasm and perseverance to handle customer support and billing requests over the phone
Fluent English is required
Availability to work 4 day per month into our Santiago office

Job Responsibility

Taking all first line calls from customers and identifying initial issues
Successfully resolving customer emails and phone requests through the use of varied ticketing, content and task management tools
Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
Improving our documentation and support PagerDuty.com by adding to our processes and documentation with your own suggestions and efficiencies
Running some billing and sales related requests
Leading tickets from high priority customers on an on-call basis

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Fulltime

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...

Location

United States

Salary:

65000.00 - 85500.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

Experience with Airtable, personally or professionally
Experience in an enterprise-focused technical support role within a B2B tech environment
Excellent written and verbal communication skills
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and continuous learning mindset
Self-driven desire to exceed expectations
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Job Responsibility

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
Escalate complex issues to senior technical teams or relevant stakeholders
Accurately document all customer interactions and technical issues in Salesforce
Contribute to the growth of Airtable’s knowledge base by creating and updating resources
Stay ahead of new features and product updates
Educate customers on best practices and help them leverage Airtable

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

New

IT Help Desk Support Specialist

We are seeking an IT Helpdesk Specialist to join our IT support team. This role ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology or a relevant field
Industry certification in relevant computer languages or software
2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services
Excellent decision-making, time management and problem-solving skills
Adaptable and flexible in a fast-changing industry and work environment
Ability to be able to handle customer feedback on IT services
Excellent communication and interpersonal skills
Experience in desktop hardware/ software configuration in an enterprise environment
Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory
In-depth knowledge of Mobile device management (JAMF/ Intune)

Job Responsibility

Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat
Create and maintain comprehensive documentation for IT systems, configurations and processes
Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner
Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes
Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation
Decommission exiting employee’s computer equipment
Contribute to the continuous improvement of the help desk process
Manage Electronic Data Interchange of business information with suppliers
Keep record of problems and their resolution
Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Fulltime

New

Creative Support Specialist

We’re building a tool that makes content creation easy and accessible for all ty...

Location

United States

Salary:

Not provided

Runway

Expiration Date

Until further notice

Requirements

1-3 years in customer support, operations, or related role
Strong written communication skills (clear, empathetic, efficient)
Quick learner with ability to master complex creative software
Data-driven mindset for identifying patterns and opportunities
Comfortable with high-volume ticket environments
Interest in AI/automation and process optimization
Creative problem-solving abilities
Expertise and/or interest in the creative space, AI or both
Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done

Job Responsibility

Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
Resolve customer inquiries with speed and accuracy
Handle escalations from AI layer with expert problem-solving
Analyze trends in our AI support escalations to optimize deflection and improve automated responses
Create and maintain self-service content (help docs, videos, FAQs)
Engage with Reddit community and user forums
Review and process API upgrade requests
Identify trends in support volume and proactively address root causes
Contribute to support process improvements and automation opportunities
Triage complex technical issues for escalation to Enterprise Enablement team

Fulltime

New

Senior IT Support Specialist, Desktop Services

STR is seeking a Senior IT Support Specialist to join our collaborative, high-pe...

Location

United States , Woburn

Salary:

82000.00 - 103000.00 USD / Year

STR

Expiration Date

Until further notice

Requirements

Minimum 5 years of enterprise IT support experience in a multi-platform environment
Ability to obtain a security clearance (active clearance desired)
Minimum High School Diploma or equivalent
Advanced proficiency with Windows 10/11, macOS, and major Linux distributions
Strong knowledge of enterprise software including Microsoft 365, VMware, and engineering/scientific tools such as Matlab
Strong knowledge of Active Directory administration including Group Policy and delegated permissions

Job Responsibility

Diagnose, troubleshoot, and resolve hardware, software, and network issues with minimal supervision
Manage daily workload by addressing incoming tickets in ServiceNow and assisting end users through physical walk-ins
Provide hands-on guidance to end users while resolving issues
Conduct root cause analysis and confirm resolution through testing and follow-up
Provision, image, and configure systems for new hires, contractors, and interns
Perform full-cycle desktop support including OS deployments, software upgrades, configurations, and data migrations for Windows, macOS, and Linux systems
Manage and troubleshoot enterprise printers, scanners, and multifunction devices
Create, manage, and audit Active Directory and LDAP accounts, groups, and permissions
Assist with server, network, and storage administration tasks as needed
Document solutions in the IT knowledge base with clear, accurate, and technically detailed entries

What we offer

Generous paid time off offerings
Paid parental leave
Flexible work arrangements (9/80, 4/40, or 5/40 workweek options)
Fitness reimbursement up to $299 for gym memberships, yoga studios, or similar
Additional Blue Cross Blue Shield fitness reimbursement of up to $300
Complimentary Company swag
Regular employee events such as summer food truck lunches, summer outing, winter soiree, and bi-monthly happy hours (with STR-covered appetizers)
Complimentary snacks, cold brew/coffee, and weekly Bagel Fridays
4% company match and 6% profit sharing through the 401k program
Complimentary Identity Theft protection

Fulltime

Enterprise Support Specialist

Figma

Location:
United States, San Francisco ▼
New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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