Enterprise Solutions Strategist, Atlassian

Atlassian

Location:
Japan, Yokohama

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration.

Job Responsibility:

Partner with customers to solve ITSM problems and achieve their business goals using Atlassian solutions
Build relationships with and influence senior leadership within customer accounts with the overarching goal to understand their business, goals, and strategy to help support Atlassian's engagement roadmap
Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
Create solution content to support customer goals and outcomes
Cultivate deep industry expertise, staying up-to-date with evolving practices that support different types of teams
Use your expertise to unlock the potential of customer teams and Atlassian teams alike
Collaborate with Atlassian Enterprise Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client
Help identify and promote opportunities for service and tool expansion within a client organization

Requirements:

8+ years of experience within Software or IT industries
5+ years of Enterprise customer-facing roles in Japan
Demonstrated expertise in ITSM
Fluent with both English and Japanese
Experience with popular best-in-breed products in the ITSM space that support enterprise-grade IT operations
Background in IT operations roles including request, asset, incident, problem, change, and/or knowledge management
Experience identifying improvement areas in existing processes and provide convincing solutions to affect positive change
Customer discovery/interview skills with experience identifying and explaining themes from customer data
Experience moving between coaching practices and teaching our customers how to use our tools to facilitate those practices
Change management and solution rollout/adoption experience, ideally with an Atlassian product or similar

Nice to have:

Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity
Experience helping an organization adopt an Atlassian or similar product

What we offer:

Health and wellbeing resources
Paid volunteer days

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Enterprise Solutions Strategist