Enterprise Resilience Operations Analyst Job at Citi (Belfast)

New

Quality Assurance, Monitoring & Testing Senior Lead Analyst

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong experience in risk and control/ audit supervision, quality assurance / control and monitoring processes
In-depth subject matter expertise of technology process and risks
Experience in Enterprise Resilience and Operational Resilience is preferred
Ability to demonstrate critical thinking and lean towards solutioning
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management
Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization

Job Responsibility

Manage, deliver, and supervise assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with QA procedure
Design and lead QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions implemented to address high severity issues/Transformation regulatory comments
Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation
When new issues are identified, support issue owner in defining the corrective action plans
Monitor progress of the remediation of issues within QA scope and support issue owner during issue validation period towards successful closure of the issue
Support Data QA Director in fostering a strong partnership across T&BE, Data, Global Business Risk and Controls, 2nd, and 3rd line functions
Support QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting
Contribute to continued improvement in QA strategy, procedure, and coverage through the delivery of QA products
Support Data QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio
Act as a mentor/coach to respective team members and provide training to QA team members as required

Fulltime

Quality Assurance, Monitoring & Testing Senior Lead Analyst

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong experience in risk and control/ audit supervision, quality assurance / control and monitoring processes
In-depth subject matter expertise of technology process and risks
Experience in Enterprise Resilience and Operational Resilience is preferred
Ability to demonstrate critical thinking and lean towards solutioning
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management
Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization

Job Responsibility

Manage, deliver, and supervise assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with QA procedure
Design and lead QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions
Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation
When new issues are identified, support issue owner in defining the corrective action plans
Monitor progress of the remediation of issues within QA scope and support issue owner during issue validation period towards successful closure of the issue
Support Data QA Director (QAD) in fostering a strong partnership across T&BE, Data, Global Business Risk and Controls, 2nd, and 3rd line functions
Support QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting
Contribute to continued improvement in QA strategy, procedure, and coverage through the delivery of QA products
Support Data QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio
Act as a mentor/coach to respective team members and provide training to QA team members as required

Fulltime

New

Enterprise Resilience QA Senior Analyst

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

Hungary , Budapest

Salary:

9854370.00 - 16522430.00 Ft / Month

Citi

Expiration Date

Until further notice

Requirements

3-5 years Experience in Third Party/third party oversight, risk and relationship management
Experience of technology project management, Data modeling and workflow mapping
2+ years experience working with internal/external audit/regulatory groups is preferred
Fluency in English
Ability to work on multiple projects simultaneously
Track record as a strong analyst – recognized as able to deliver work in pressured environments
Hands on approach and able to manage own work load whilst taking direction
Attention to detail and ability to discuss document and confirm process flows
Sufficiently experienced to provide feedback for areas of improvement and realign strategy accordingly
Collaborative approach, must be able to work closely with senior business sponsors and promote consensus decisions that are right for the organization

Job Responsibility

Support Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM)
Conduct quality assurance (“QA”) reviews on Continuity of Business (COB) third party vendors across all Global Products/Functions (“Sectors”) and Regions by applying a risk-based methodology
Produce requirements documentation in both written and diagrammatic form
Data analysis, Excel modeling and Workflow mapping

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Technology - Cybersecurity, Summer Analyst

At Citi, we do not just adapt to change – we drive it. Our Summer Technology Ana...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Be graduating between December 2026 and May 2027
Pursuing bachelor's degree in Cyber Security, Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech related degree
You have an interest working in a high-tech global technology environment and have a fundamental understanding of technologies, including by not limited to programming languages (C++, Java, etc.), application development, or basic concepts of relational databases
Be a problem solver who thrives on innovation and enjoys tackling challenges head-on
Possess a global outlook and a willingness to collaborate across cultures and time zones
Have excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams
Ability to pass technical interviews consisting of basic algorithmic programming exercises
Must be collaborative and adaptable, with excellent communication skills
Prior experience working on agile teams is desirable.

Job Responsibility

Keep the bank safe and provide the technical tools our workers need to be successful
Design our digital architecture and ensure our platforms provide a first-class customer experience
Manage risk, resources, and program management
Focus on enterprise resiliency and business continuity
Develop, coordinate, and execute strategic operational plans.

What we offer

Structured learning
Networking
Mentoring and development programs
Competitive salary
Global exposure with cross-functional teams.

Fulltime

Director, Service Desk

The IT Service Desk Director provides strategic leadership and operational overs...

Location

United States , New York City

Salary:

175000.00 - 200000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field
Master’s degree preferred
10+ years of IT service delivery experience
at least 5 years in a senior leadership role managing enterprise Service Desk or IT support operations
Proven experience managing geographically distributed teams and 24x7 support environments
Expertise in ITIL framework (v4 certification strongly preferred)
Strategic thinking with operational execution capability
Strong leadership and people-development skills
Analytical and data-driven decision-making
Resilient under pressure with strong problem-solving and conflict-resolution abilities

Job Responsibility

Define the long-term vision and roadmap for the IT Service Desk in alignment with enterprise IT strategy and business goals
Develop and implement policies, standards, and best practices for incident, request, change, and knowledge management
Partner with IT leadership to shape the organization’s service delivery model (in-house, outsourced, or hybrid)
Oversee daily operations of the global IT Service Desk, ensuring SLAs, KPIs, and compliance targets are consistently met
Lead incident and problem escalation management, ensuring prompt communication and resolution of critical issues
Establish and manage the Service Desk budget, including staffing, tools, and vendor contracts
Monitor and improve first-call resolution rates, average resolution times, and user satisfaction scores
Build, lead, and mentor a high-performing team of managers, team leads, and service desk analysts
Drive a culture of accountability, collaboration, and continuous improvement
Define clear career paths and training programs for technical and leadership growth

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Governance Reporting & Analysis Intermediate Analyst

In this role, the Governance Reporting & Analysis Intermediate Analyst will act ...

Location

Hungary , Budapest

Salary:

8202730.00 - 12775670.00 Ft / Month

Citi

Expiration Date

Until further notice

Requirements

Minimum of 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Good knowledge in the development and execution for controls
Experience in control related functions in the financial industry
Experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Good analytical skills to evaluate complex risk and control activities and processes
Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Demonstrated relationship management skills with ability to deepen relationships and build partnerships with key stakeholders

Job Responsibility

Act as Lead Business Recovery Coordinator within CISO providing support and oversight of one of CISO’s BCPs and BIAs
Manage implementation of Enterprise Resilience policy and standard requirements and other CoB program elements, including documentation of BCPs and BIAs
Provide leadership, guidance, and coordination for the entire testing process before, during, and after the testing life cycle
Complete all pretests and posttests for Business Testing in Fusion
Validate post test results including evidence review
Support CISO’s Governance, Controls & Policy (GCP) RMO with coordination, implementation, and oversight of the Records Management program for GCP
Must be able to work closely with senior business leaders to promote consensus on decisions that are right for the organization
Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help develop standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations senior of management, Board, and Regulators
Help identify potential areas of vulnerability for management

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Cross-disciplinary Controls Lead Analyst

Individuals in Cross Disciplinary Controls are responsible for multiple activiti...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Conduct assessments of the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
Drive and manage control enhancements in order to increase efficiency and reducing risk
Drive the execution of Enterprise Risk Management Framework and adherence with Risk Management and Compliance Policies
Conduct oversight the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
Guide the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
Participate in issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Support development of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators
Participate in the oversight of the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items

Fulltime

Senior Manager, Business Systems

We are seeking a Senior Manager, Business Systems, for a project based assignmen...

Location

United States , Los Angeles

Salary:

Not provided

Tech Holding

Expiration Date

Until further notice

Requirements

8–10+ years leading enterprise business systems in global, multi-channel environment
Expertise in ERP (NetSuite preferred), PLM, POS, and wholesale operations
Experience with multi-system transformations and long-term platform ownership
Deep understanding of enterprise integration strategies and iPaaS tooling
Strong vendor management, budgeting, and platform ROI experience
Executive-level communication and stakeholder engagement skills
Strategic thinker with hands-on execution capabilities
Proven experience leading cross-functional teams and business analysts
Must be available to work onsite 4x a week in DTLA
Applicants must be authorized to work for ANY employer in the US

Job Responsibility

Enterprise Systems Leadership: Own global roadmap and lifecycle of core business systems (ERP, PLM, POS, wholesale)
Lead platform optimization, eliminate technical debt, and standardize configuration governance
Partner cross-functionally with Finance, Ops, and Digital Delivery to align strategy with business needs
Integration & iPaaS Ownership: Define and govern integration architecture using tools like Celigo (or equivalent)
Establish API-led, event-based, and batch integration standards across systems
Reduce point-to-point integrations and enforce operational resilience via error handling and monitoring
NetSuite Strategy & Governance: Serve as NetSuite executive owner, partnering with cross-functional stakeholders
Lead SI/vendor oversight, cadence, and delivery quality expectations
Roadmap Execution & Operational Optimization: Drive delivery of system improvement initiatives with minimal business disruption
Ensure alignment with enterprise portfolio planning and regional/global scalability

Enterprise Resilience Operations Analyst

Citi

Location:
United Kingdom , Belfast

Category:
Banking

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 19, 2025

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