Enterprise Principal Customer Success Manager, Checkr

Checkr

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

169000.00 - 199000.00 USD / Year

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Job Description:

As an Enterprise Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

Job Responsibility:

establish a deep level of customer trust to solidify existing strategic partnerships
provide thought leadership and strategic planning for account expansion
navigate challenges and escalate issues as needed
collaborate with Account Management for account health and growth/expansion opportunities
build strong relationships with customers at various levels
drive account management cadence and collaborate with internal teams for customer success
develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes
collaborate with internal stakeholders to complete customer goals and act as the voice of the customer

Requirements:

5+ years of customer success/account management/sales experience
strong customer focus
skilled at navigating organizations to maintain and expand relationships at all levels
strong written and verbal communication skills
bias toward action and ability to extend influence to drive action without direct authority
experience in a B2B software technology company
HR tech industry experience is a plus
familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
willing to travel domestically up to 20% as needed for customer-facing or internal team meetings

Nice to have:

HR tech industry experience

What we offer:

a fast-paced and collaborative environment
learning and development allowance
competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
up to $25K reimbursement for fertility, adoption, and parental planning services
flexible PTO policy
monthly wellness stipend
home office stipend
in-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages

Additional Information:

Job Posted:
May 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Enterprise Principal Customer Success Manager