Enterprise Platforms Manager

• Own and define the enterprise-wide strategy and roadmap for ServiceNow as a core workflow and automation platform
• Own and define the strategy and governance for SharePoint Online, Teams, OneDrive, CoPilot, ChatGPT, and related O365 services
• Establish platform governance, standards, data structures, integration models, and lifecycle management practices
• Serve as the organization’s automation leader, leveraging tools such as Power Automate, ServiceNow Flow Designer, CoPilot, and ChatGPT
• Identify opportunities to digitize manual or high-risk processes across departments
• Oversee the design, documentation, and delivery of cross-functional workflows that improve operational efficiency
• Establish and maintain automation governance, workflow documentation standards, and intake/prioritization processes
• Lead the enterprise expansion of ServiceNow across IT, Marketing, Accounting, Culinary, Risk, and other business units
• Provide day-to-day leadership and direction to the ServiceNow Administrator
• Partner with business units to gather requirements and translate them into actionable ServiceNow solutions
• Perform hands-on management and optimization of O365 collaboration tools and Hub
• Continuously evolve the company’s internal Hub (intranet) to support communication and collaboration
• Lead user training, adoption initiatives, and enablement programs for O365 and ServiceNow
• Lead requirements gathering, process mapping, workflow design, and documentation for enterprise platform initiatives
• Partner closely with business units to understand needs and recommend digital solutions
• Translate business requirements into actionable technical specifications for platform owners and developers
• Establish standards for workflow development, BA practices, prioritization, and platform governance
• Contribute to building a strong enterprise applications capability within IT

• 5–8+ years of experience in enterprise applications, workflow automation, digital platforms, or similar roles
• Experience with ITSM or ESM
• Expertise with Microsoft 365, including SharePoint Online, Teams, OneDrive, and O365 platform configuration or governance
• Strong automation background using tools like Power Automate, CoPilot, ChatGPT or ServiceNow Flow Designer
• Hands-on experience as a Business Analyst, including requirements gathering, documentation, and process design
• Demonstrated leadership capability, with experience directing technical resources
• Strong communication skills and ability to work with senior leaders and cross-functional teams

ITIL certification is preferred

• Weekly Pay
• 401K with company match
• Employee Referral Bonus Program
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans