Enterprise Customer Success Manager Jobs

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Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
Track record of managing enterprise accounts and driving measurable outcomes
Strong understanding of SaaS metrics and customer lifecycle management
Excellent communication, presentation, and stakeholder management skills
Minimum C1 German language skills and strong business English
Ability to collaborate across functions and cultures
A proactive, problem-solving mindset with high ownership

Job Responsibility

Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
Drive customer onboarding, training, and adoption of our platform
Develop success plans and track business outcomes for each customer
Take full end-to-end ownership of customer tickets, escalations, and daily operations
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
Manage renewals and mitigate churn risks
Represent the customer voice internally, influencing product priorities
Lead QBRs and strategy workshops with client executives
Mentor junior Customer Success Managers and help shape best practices

What we offer

A stable, international career in a profitable and growing SaaS company
Direct impact: your work influences how millions of people move in cities worldwide
Hybrid/remote flexibility (depending on location)
25 days of vacation + workation opportunities
A high-trust, senior team where decisions are made quickly and your impact is visible
Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role

Fulltime

New

Customer Success Manager

Help us change lives by getting our platform into the hands of millions. Capital...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Vitrue Health

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in B2B SaaS
Worked as a Customer Success Manager or Client Relationship Manager (or equivalent) in B2B SaaS business before
Self-motivated person that can work autonomously but also likes contributing to group ideas and solutions
Enjoy a fast-moving environment without rigid playbooks
Worked in an early-stage start-up and understand the pace, ambiguity, and hands-on nature that comes with it
Comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise

Job Responsibility

Lead smooth, high-quality onboarding for new customers
Provide ongoing training and guidance to ensure customers achieve measurable outcomes with Vitrue
Run data-driven business reviews with senior stakeholders to demonstrate ROI and surface new opportunities
Proactively monitor account health and act early to mitigate churn risk
Own renewals and upsell opportunities
Be the face of Vitrue to our customers
Continuously look for ways to improve how we serve customers both operationally and strategically
Act as the voice of the customer internally, sharing insights that help shape our product and priorities

What we offer

2 days of learning leave
Monthly team dinners and annual team retreat
Meaningful share options
Flexible use of Public Holidays
Cycle-to-work scheme
A shiny MacBook Pro or whatever you need to do your best work
25 days holiday (excl. bank holidays)
Dog friendly workspace (Next to Old Street Station)

Fulltime

New

Senior Enterprise Customer Value Manager

As an Senior Enterprise Customer Value Manager, you will be a strategic partner ...

Location

Germany , Munich

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives
Affinity for technology and digital transformation in conjunction with strong business acumen
Fluency in English

Job Responsibility

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions

What we offer

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events

Fulltime

New

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...

Location

United States

Salary:

150000.00 - 170000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership

Job Responsibility

Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

New

Sr. Customer Success Manager - SaaS

ShipperHQ is seeking a talented Sr. Customer Success Manager to join our dynamic...

Location

United States , Austin

Salary:

Not provided

ShipperHQ

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
Experience managing enterprise or strategic accounts with multiple stakeholders
Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
Proven ability to own and grow recurring revenue through renewals and upsells
Strong business acumen with experience tracking and communicating KPIs
Exceptional communication skills (written, verbal, presentation)
Highly organized, proactive, and detail-oriented
Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment

Job Responsibility

Own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention

What we offer

22 days of PTO plus public holidays
401k Match
Medical, Dental, and Vision Insurance

Fulltime

New

Customer Success Manager

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software...

Location

United States , Philadelphia

Salary:

Not provided

Outpost24 Group

Expiration Date

Until further notice

Requirements

3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment
Proven success managing complex customer relationships and delivering measurable results
Excellent communication, presentation, and stakeholder management skills across both executive and operational levels
Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero
Analytical mindset, proactive approach, and ability to stay ahead of customer needs
Bachelor’s degree or equivalent experience

Job Responsibility

Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value
Build and maintain strong relationships with senior stakeholders and operational champions
Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience
Identify expansion and renewal opportunities and partner with Account Management to secure them
Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges
Contribute to process improvements, playbooks, and engagement models that scale with growth

What we offer

To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets
A flat organizational structure and lots of autonomy
A culture that values ownership, collaboration, and authenticity
A tight-knit Customer Excellence department that thrives on teamwork
To grow your career, while making a real impact on how organizations stay secure and successful
Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity
Fitness allowance to support physical health
Regular performance conversations with their managers, focused on development and career progression
Local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment

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