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Enterprise Account Manager (Cloud Service Provider) to manage Tier 1 Accounts. This is a US based, Bay Area position with 25-50% travel. The role involves driving growth and profitability across HPE's portfolio, building customer relationships, and positioning strategic solutions with cloud service provider customers.
Job Responsibility:
Articulates a connection between the customer's core KPIs
Builds and executes a plan to drive growth and profitability across HPE's portfolio
Drives growth in HPE's strategic value portfolio through positioning these solutions with the customer
Leverages HPE programs and tools
Engages with the customer to identify opportunities
Translates customers' business challenges and goals into IT opportunities
Ensures a strong and rightsized pipeline funnel from the account team
Leads pipeline building activities for the account
Develops and maintains a professional relationship network within the customer
Defines an engagement model with the customer's key influencers and decision makers
Develops and maintains an overview of the partner's landscape in the account
Develops partner relationships
Works with the HPE Partner Business Manager to assess and update the partner strategy
Develops and updates expertise in IT technology
Articulates relevant modern trends in IT
Describes HPE's portfolio and references its use in other customers
Builds relationship and runs a regular account governance with the extended account team
Utilizes HPE tools and processes for customer advocacy
Builds and executes basic account business plans for defined accounts
Manages the collective effort to build and maintain both strategic and tactical elements of the plan
Requirements:
University or Bachelor's Degree preferred
Typically 4-8+ years sales experience
Account management experience desired
Experience in IT industry preferred
Experience working within IT department and/or within customers is a plus
Experience in vertical industry preferred
Drives Results: Shows strong will to win, is persistent in face of obstacles and has a clear results orientation
Strategic Planning: Able to articulate a vision for the future and a path to achieve it
Sales Execution: Able to efficiently deliver on short term sales engagements and objectives
Continuous Learning: Continuously and actively pursues own learning
IT Industry Acumen: Builds and maintains solid knowledge of cutting edge IT industry developments
HPE Portfolio Knowledge: Builds and continually updates a solid understanding of HPE products, solutions, and service offerings
Team Leadership: Able to lead teams successfully through sales engagements in a complex matrix organization
Network/Relationship Building: Able to create strong professional relationships
Two-way communication: Able to listen actively and articulate value propositions
Influencing and Negotiating: Understands and proficiently leverages influencing and negotiation techniques
Business Acumen: Understands how different parts of a business interoperate to produce business outcomes
Operational Excellence: Able to show predictability and operational excellence both internally and externally
Integrity: Acts with integrity throughout complex situations even if under pressure
Vertical/Industry Knowledge Preferred: Understands the customer's industry landscape, enterprise architecture, and partner ecosystem
Consulting: Can synthesize a number of skills and relevant knowledge to guide the customer
Nice to have:
Experience working within IT department and/or within customers
Vertical industry knowledge
Accountability, Active Learning, Active Listening, Assertiveness, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Long Term Planning, Managing Ambiguity
What we offer:
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
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