Engineering Product Support Specialist, Robert Half

Engineering Product Support Specialist

Robert Half

Location:
United States, Piscataway

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for an Engineering Product Support Specialist to join our team in Piscataway, New Jersey. In this role, you will bridge the gap between technical product development and customer engagement, ensuring the success of advanced data analytics solutions tailored for engineering domains. You will play a pivotal role in product innovation, customer satisfaction, and market positioning.

Job Responsibility:

Collaborate with data science teams to design, develop, and optimize innovative data analytics products for engineering applications
Partner with sales teams to communicate product benefits and address the technical needs of advanced subject matter experts and PhDs
Deliver technical support, training, and onboarding resources to ensure customers fully adopt and benefit from the solutions
Conduct market research to analyze competitors and identify opportunities for product improvement and expansion
Create comprehensive product documentation, including user manuals, workflows, and case studies
Provide insights into customer feedback to guide product iterations and enhancements
Travel domestically and internationally up to 10% to support product training and client needs

Requirements:

Master’s degree or higher in engineering or a related field
2-4 years of experience in a technical product support or similar role
Ability to convey complex technical concepts in a clear and impactful manner
Strong analytical and problem-solving skills, with attention to detail
Excellent verbal and written communication abilities
Familiarity with data science tools such as Tableau, Python, or similar platforms
Experience working with high-level technical experts in both academic and industry environments

What we offer:

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation, and benefits
Free online training

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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