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Engineering Manager

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PolyAI

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

PolyAI automates customer service through lifelike voice assistants. As part of the project team, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Forward Deployed Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager, you will be responsible for managing reports and projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope. This role involves both technical expertise, project management, and people management skills.

Job Responsibility:

  • Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions
  • Foster a culture of collaboration, innovation, and continuous improvement within the engineering department
  • Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth
  • Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies
  • Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects
  • Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration

Requirements:

  • BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience
  • Experience with agile project management, such as scrum, kanban, post-mortems etc
  • 2+ years of software engineering manager experience
  • Experience with algorithms, data structures, complexity analysis, and software design
  • Experience with one or more programming languages such as Python or Go
  • Working proficiency in verbal and written English
  • Exceptional communication and interpersonal skills

Nice to have:

  • 2+ years of experience in technical project management, preferably in a related industry
  • Knowledge of REST APIs and associated technologies such as OAuth2.0
  • Willing to get hands-on solving problems to help the team and project move forward
  • A proactive collaborator with experience in interacting with different teams of varying complexity
  • Experience / Knowledge of deployment AI products or solutions at scale
  • Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS
  • Understanding of the software deployment cycle, including local deployments, testing, code reviews etc
  • Experience with Go programming language
What we offer:
  • Participation in the company’s employee share options plan
  • Tenure-Based PTO: 25 holidays when you join, gaining an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
  • Flexible working from home policy
  • Work from outside of the UK for up to 6 months each year
  • TELUS Health EAP 24/7 - confidential, judgment-free support for any work, health, or life challenge
  • Enhanced parental leave
  • Bike2Work scheme
  • Annual learning and development allowance
  • One-off WFH allowance when you join
  • Company-funded fertility and family-forming programmes
  • Menopause care programme with Maven
  • Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
  • Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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