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Engineering Manager, CS Data Services

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Airbnb

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

204000.00 - 255000.00 USD / Year
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Job Description:

The Community Support Engineering (CSE) organization ensures our hosts and guests receive exceptional support throughout their entire Airbnb journey. We build world-class tools for agents, operations teams, and AI systems—keeping our global community supported 24/7, 365 days a year. Within CSE, the CS Data Services team builds APIs, data services, and libraries that provide secure, permission-aware, and structured access to agent, customer, and case data. We power mission-critical use cases across product engineering, machine learning, data engineering, and operational tooling.

Job Responsibility:

  • Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
  • Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
  • Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
  • Drive adoption of data services by partnering closely with teams across CSE to understand their use cases and deliver intuitive, scalable solutions
  • Set clear priorities and strategic direction in collaboration with engineering, product, machine learning, and data teams
  • Improve team processes to strengthen collaboration, execution efficiency, and delivery quality
  • Lead complex, cross-functional projects that align with business goals and deliver measurable impact

Requirements:

  • 9+ years of software engineering experience
  • 3–5+ years managing engineering teams in a fast-paced environment
  • BS/MS in CS or a related field
  • Deep understanding of distributed systems, application-layer APIs, and event-driven architectures
  • Strong proficiency with Java/Kotlin, distributed queues (Kafka, SQS), GraphQL, data processing frameworks (Spark/Flink), and datastores (Redis, ElasticSearch, Cassandra, MySQL, or similar KV/relational systems)
  • Demonstrated ability to balance long-term platform strategy with near-term product needs using sound technical judgment
  • Proven track record building reliable, scalable, high-quality systems and fostering a culture of accountability and ownership
  • Excellent communicator who can influence across teams and develop, motivate, and lead high-performing engineering organizations
  • Experience delivering large, complex technical initiatives end-to-end
  • Strong commitment to operational excellence, quality, reliability, and availability
  • Passionate about creating exceptional experiences for both end-users and internal partners
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
December 16, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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