Engineer

• Accurately document network infrastructure and design
• Perform systems engineering, design, analysis, and experimentation of wireless networks
• Plan, design, engineer, configure, maintain, defend, troubleshoot, and repair classified and unclassified wireless LANs, including wireless access points and their interconnection to the wired infrastructure
• Provide recommendations for wireless network optimization, additions, and upgrades to meet requirements
• Perform RF coverage studies, throughput testing, and wireless site surveys
• Conduct a root cause analysis of communication issues
• Lead/assist with proof-of-concept trials with new technologies
• Develop and maintain standards, reports, and various other types of documentation
• Determine Wireless Access Point (WAP) placement to optimize coverage across various client environments
• Conduct client-facing meetings (in person/virtual) in a professional manner
• Maintain a high level of customer satisfaction
• Identify building structural components to safely and securely accommodate wall-mounted infrastructure
• Installation and decommission of all types of enterprise-level equipment and infrastructure in various types of environments
• Configure various devices (laptops, desktops, servers, switches) with static IP addresses, subnets, gateways, and DNS servers
• Research /resolve unforeseen problems with little to no consultation
• Provide guidance and shadowing opportunities for lower-level technicians to ensure adherence to best practices
• Perform firmware and/or BIOS updates on server, storage, and networking hardware platforms
• Support lower-level peers in performing crisis management in the event of critical situations or major service outages
• Provide remote console access to various devices via WebEx, Teams, or Zoom screen sharing
• Perform basic or pre-defined tasks as directed by the team lead
• Actively participate during the service transition phase to perform knowledge transfer and documentation
• Review, report, and maintain accurate records, document all issues/concerns, and submit to the client
• Assist in performing root cause analysis
• Determine when/if escalation to leadership is necessary
• May perform other duties as assigned by supervisor
• Follow the company's best practices and Standard Operating Procedures
• Travel is required for physical network installation and configuration

• A minimum of 6 years of experience in enterprise-level network design and support, including: IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP wireless equipment, with hands-on experience administering Cisco wireless access points and controllers
• Prior MSP experience desired
• Thorough understanding of Ekahau Pro Suite and Sidekick functionality
• CompTIA A+ certification required
• CompTIA Network+ and Cisco CCNA certifications (or equivalent experience)
• Ability to conduct clear and concise communication in English (written and verbal)
• Fundamental understanding of all Office365 products and their operation
• Strong attention to detail and quality
• Thorough understanding of subnetting (Ex, 255.255.255.0 = /24)
• Thorough understanding of console connectivity and OOB management
• Ability to identify power circuits and circuit breakers
• Ability to properly identify various device port assignments
• Ability to identify various power receptacle types (NEMA 5-15, C13/14/15, C19/20, L5-20, L6-30, etc.)
• Ability to properly identify various device port types (RJ45-Console, DB9, SFP, RJ45 Ethernet)
• Ability to properly identify various fiber optic cables and optics (LC, SC, FC, Single Mode, Multimode, SR vs LR Optics)
• Ability to properly terminate and test CAT5 and CAT6 cables (Keystones, punch down panels, and ends)
• Ability to properly run power/data cables, label and dress to Trace3 standards
• Thorough comprehension of fiber and copper patch panel function and A-Z port identification
• Ability to travel domestically up to 85% - 90% of the time

Prior MSP experience desired

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off