This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers, switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.
Job Responsibility:
Actively Supervising of ITSM Ticket queues to maintain MTTR
Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA)
First point of contact for support of any alarm/event/KPI related issues
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.)
Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA)
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function
Node health checks and backups & trouble-shoot the deviation identified
Sharing details for MIR & CSR to respective teams
End to End Network Understanding
Requirements:
Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, Segment Routing
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP
Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces)
Product/Vendor knowledge on CISCO (mandatory) & Ericsson