Engagement Operations Coordinator

• Correct setup of the Operations related section of the Salesforce deal sheet tube map for new and renewal deals
• Direct client and consultant relationships to verify information and build relationships
• Deal Sheet data entry
• Contract (SOA/STC/SOW) creation and sending in collaboration with Compliance
• Monitoring SOW status (pending vs received) / PO receipt
• Support the sales team with their commissions through deal sheet cleanup
• Ownership for Consultant / Client Onboarding for new/renewal deals including sending or checking SOAs/SOWs as required
• Timesheet and Expense collection and processing including Professional Services agreements, permanent placements or payroll solutions
• Consultant invoice processing
• Customer Invoice creation and processing (Including Perm)
• Direct contact with business associates for timesheet related, other queries, renewals and offboarding
• Issue investigation and close collaboration with departments like IT, K2 Konnect Product Support, Credit Control, Accounting or Sales
• Processing of credit notes

• At least 2 years of work experience in the field of CX
• Excellent communication skills: Ability to communicate effectively and professionally with various stakeholders internally and externally
• Customer service orientation: Ability to perform in a service oriented role
• Organisational skills to ensure the right level of prioritisation whilst multitasking a variety of tasks
• Problem solving skills: Ability to understand and solve problems that may arise as part of the day to day operations
• Attention to detail: Strong attention to detail is essential to avoid errors and ensure accuracy
• Adaptability: Being able to adapt in an ever changing, fast paced environment
• Desire to constantly improve efficiencies and processes in the workflow
• Teamwork: Collaborate effectively in a team environment
• Fluency in English

Any additional European language may be a bonus