Engagement Manager Jobs

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

New

Senior Community Engagement Manager

The Airbnb Community team is looking for an experienced Community Engagement Lea...

Location

Brazil

Salary:

19166.67 - 23750.00 BRL / Month

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in Community Management
experience in Community events, online engagement, or distributed communities also helpful
previous experience scaling communities while maintaining high engagement
strong project management skills with experience leading programs and processes
ability to approach Community through a strategic business lens and align Community goals with business goals
entrepreneurial, solution oriented, growth mindset
highly autonomous and self-driven
strong verbal communication and interpersonal skills
effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
passion for Airbnb, our Hosts, and the mission of the company

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Brazil Host Community, coordinating and prioritizing cross functional activities that entail community action
lead Community growth, engagement and impact projects and initiatives from planning to delivery
develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
recruit, onboard, and manage new Community Leaders and launch Host Clubs
grow Host representation in Host Clubs
test new methods for connecting Hosts across Brazil
design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
serve as the primary POC and coach for local Community Leaders
support global Community Engagement Programming and evolve for local language and needs
educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Resident Engagement Manager

Lead a key Resident Engagement Reset project within Housing services. This role ...

Location

United Kingdom , London

Salary:

Not provided

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience in a Resident Engagement Manager or similar role
Strong project management and change delivery experience
Experience preparing services for regulatory inspection
Knowledge of statutory consultation processes (s105/s20)
Strong stakeholder management and communication skills
Experience promoting Equality, Diversity and Inclusion
Familiarity with housing legislation and regulatory frameworks
Experience managing or coaching small teams

Job Responsibility

Lead and manage the Resident Engagement Reset project, driving new and effective ways of working
Prepare Housing services for regulatory inspection, including evidence gathering and compliance review
Manage and develop resident engagement structures, forums, and feedback mechanisms
Lead statutory and non-statutory consultation exercises, including s105 and s20 processes
Embed and sustain improvements to engagement practices across services
Collaborate with internal teams to improve service delivery and resident satisfaction
Lead communication and engagement with residents and stakeholders
Provide regular reporting on progress, outcomes, and compliance
Support and develop engagement officers, promoting best practice

Fulltime

New

Senior Community Engagement Manager

The Airbnb team is looking for a Senior Community Engagement Manager to build an...

Location

Thailand , Bangkok

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in Community Management - particularly in Community Building, Consulting, Strategy, Innovation, or Operations
Previous experience scaling communities while maintaining high engagement
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals
Entrepreneurial, solution oriented, growth mindset
Highly autonomous and self-driven
Strong verbal communication and interpersonal skills
Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
Passion for Airbnb, our Hosts, and the mission of the company

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
Recruit, onboard, and manage new Community Leaders and launch Host Clubs
Growing Host representation in Host Clubs
Testing new methods for connecting Hosts across SEA
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
Support global Community Engagement Programming and evolve for local language and needs
Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders

New

Senior Community Engagement Manager

The Airbnb Community team is looking for an experienced Community Engagement pro...

Location

Italy , Milan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in Community Management or Consulting, Strategy, Innovation, Operations, Project Management
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals
Entrepreneurial, solution oriented, growth mindset
Highly autonomous and self-driven
Strong verbal communication and interpersonal skills
Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
Passion for Airbnb, our Hosts, and the mission of the company
Fluent in Italian and English. Excellent written and oral communication skills
Based in Milan (strong preference)

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
Coordinate the activities of 2 team members on an interim basis
Develop and test new methods for growing our host communities across Italy
Identify new approaches to recruit, onboard and manage new community leaders
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
Support global Community Engagement Programming and evolve for local language and needs
Organize and lead effective Community events, both online and in-person

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...

Location

United States , San Francisco; Austin; New York; Seattle

Salary:

129800.00 - 208400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
5+ years of Services or Success customer-facing roles
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
Customer discovery/value realization skills
Experience identifying and interpreting themes from customer data
Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
Experience helping an organization adopt an Atlassian product or similar product
Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Job Responsibility

Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
Facilitate a deeper level of engagement with Advisory Services customers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Membership & Stakeholder Engagement Manager

This is an exceptional opportunity for an experienced relationship-builder to st...

Location

United Kingdom , London

Salary:

58000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Strong experience in membership, stakeholder engagement, partnerships or account management
Ability to engage credibly with senior leaders across diverse organisations
Excellent written and verbal communication skills, including drafting impactful content and presenting
A proactive, solutions-focused approach and strong organisational skills
Confidence working independently while collaborating closely with internal teams

Job Responsibility

Lead the organisation’s stakeholder engagement strategy
Build and maintain high-value relationships across member firms, industry bodies, regulators, education and government
Drive membership retention and growth, supporting a best-in-class member journey
Manage meetings, events, insight sessions and engagement activity
Create compelling thought-leadership content in collaboration with communications colleagues
Contribute to strategic planning across membership development, insights and stakeholder programmes
Represent the organisation at sector events, roundtables and external meetings

What we offer

Pension Scheme
Income Protection
Life Assurance
25 days holidays
Christmas & New Year Shutdown
Family Friendly Leave
Employee Assistance Programme
Cycle to Work
Season Ticket Loan

Fulltime