Engagement manager Job at GlideFast

Engagement manager

GlideFast

Location:
United Kingdom

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an Engagement Manager with GlideFast Consulting, you will be accountable for the management and delivery of ServiceNow implementation projects. You will provide oversight and management of resources, as well as scope, schedule and cost related to projects. Utilizing best practices for effective project management, you will lead project management and operational support activities to define work schedules and assignments, review deliverables, manage discrepancies and communicate effectively with the customer and team

Job Responsibility:

Develop and manage relations with key client stakeholders
Partner with clients to provide best practice solutions in order to meet their business objectives
Provide oversight and management of scope, time and schedule on assigned projects
Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF)
Develop Work Breakdown Structures and full project plans using MS Project or other project management tools
Ensure PPM is updated on a regular basis with project state, completeness, risks and issues
Ensure weekly status updates are communicated to clients and management
Update resource plans on a regular basis as directed by management
Ensure project collateral is delivered to clients in a timely manner and centrally stored.
Collaborate with solution consultants, business process consultants, and developers to deliver solutions to the client
Direct discovery workshops at client site and/or remotely to validate requirements for engagement
Deliver measurable results within the appropriate timeline resulting in positive customer feedback
Assist other project team members with project activities, cover additional projects for team PTO
Serve as a project escalation point as the primary liaison between clients and project teams
Participate in customer success reviews and be an advisor to strategic-level clients
Maintain consistent satisfactory CSAT scores
Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support
Contribute to centers of excellence development
Keep up to date on all Delta releases
Work independently as well as part of a team using good communication and positive attitude, promoting our passionate and family-like culture
Continue learning service delivery solutions, technologies and methodologies.
Be a trusted advisor to the customer through understanding their existing and future needs to drive the ServiceNow solution
Complete client case studies, where applicable, and assist Marketing with customer content
Demonstrate ability to juggle multiple complex projects or initiatives at one time

Requirements:

2+ years’ in a consulting position, managing professional service engagements
2+years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required
Working experience with Agile required
Working proficiency of ITIL required
Experience with one or more project management software suites: MSProject, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.
Experience as scrum master
Experience providing effective, regular client project status reports
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Proven troubleshooting skills
Continue learning service delivery solutions, technologies, and methodologies.
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project-related reports
Consultative skills for software service delivery to lead customers in improving their processes and organizational models
Leadership and teamwork skills, with a record of accomplishment in managing multiple complex tasks
Ability to document decisions, actions, and risks in detail and within a timely manner

Nice to have:

ITIL V3 or V4 Foundations Certification preferred
ServiceNow Certified System Administrator preferred
SAFe Certification preferred
Degree in Information Technology or related field (or equivalent experience)
PMP Certification preferred
Maintain an active government security clearance if applicable

Additional Information:

Job Posted:
December 08, 2025

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