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Engagement Manager, Partners

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BioCatch

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

90000.00 - 120000.00 USD / Year
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Job Description:

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of partners and joint end-customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the partners and collaborate with the customer to jointly solve problems. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners. This role will work across multiple industries, with a primary focus on Financial Institutions in North America.

Job Responsibility:

  • Manage risks to efficacy of the BioCatch solution for our partners and end customers
  • Function as a single point of contact for general consulting, incident reporting, and escalation
  • Build and maintain strong relationships with partner organizations
  • Address and anticipate partner concerns, proactively providing solutions
  • Identify opportunities for expanded product utilization
  • Network with key contacts outside own area of expertise
  • Manage project coordination and provide oversight for project team
  • Develop, and update project plans for technology delivery
  • Lead the project team through any customer issues
  • Schedule and facilitate regular meetings with partners and joint end-customers
  • Advocate on behalf of your partners and joint end-customers with BioCatch internal staff
  • Prepare and deliver Quarterly Business Reviews
  • Provide executive summary updates to internal stakeholders

Requirements:

  • 5+ years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers
  • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems
  • Exceptionally strong verbal and written communication skills
  • Strong time management skills and strict adherence to timelines
  • Ability to work in a team environment, by soliciting input and feedback
  • Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity
What we offer:
  • Flexible paid time off policy
  • Sick, Maternity/ Paternity, and other paid leaves
  • 401(k) plan with up to 4% company match
  • Healthcare programs tailored to your needs
  • Life insurance
  • Wellness programs, EAP, and personalized health advocacy
  • Fully remote and shared space work options across the US
  • Monthly reimbursements for home internet and cell phone

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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