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Endpoint Technician

mccarter.com Logo

McCarter & English

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Location:
United States , Wilmington ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 USD / Year
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Job Description:

The primary function of this position is to provide support for all service requests that come to the Endpoint team via Tickets and assignments from Management.

Job Responsibility:

  • Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units
  • Responsible for deploying new PCs and Laptops using Microsoft SCCM
  • Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
  • Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

Requirements:

  • Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members
  • Excellent troubleshooting skills required with general hardware/software issues
  • Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint
  • Must have firsthand experience working with Windows 11
  • Must have experience installing and supporting Windows 11 end points
  • Must understand Networking concepts and TCP/IP protocols
  • Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred
  • Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers
  • Experience with Smart devices
  • Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams
  • At least 5 years of firsthand experience required in a professional environment as a full-time permanent Hardware / PC Technician or Sr. Level Helpdesk person supporting a large office configuration
  • Must have experience supporting users in a remote settings using Citrix and/or VPN
  • Some form of a technical education or diploma in Computer Technician or Computer Support from a certified school or institution is needed

Nice to have:

  • Legal Experience preferred
  • Experience with Microsoft Intune, Qualys, Microsoft Endpoint Gateway greatly desired
  • Certifications like A+ and Network+ are a plus
What we offer:
  • Eligibility for discretionary bonus
  • Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
  • Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
  • Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
  • Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
  • Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
  • Free and confidential employee assistance program (EAP) and behavioral health services program
  • Firm-paid back-up child/elder care, academic support and pet care program
  • Tax-advantaged college savings 529 Plan
  • Employee discounts through Working Advantage

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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