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Help us deliver a better tomorrow. Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. Help us deliver like never before. We're hiring for an Endpoint Technical Specialist to join our Technology & Digital team. In this pivotal role, you’ll support, maintain, and enhance endpoint security services across the Australia Post Group, ensuring the stability and security of our Windows, Mac, and mobile environments. You’ll be a primary point of contact for technical escalations, vendor engagement, and business support, delivering maintenance, compliance monitoring, and 3rd level support. Your work will directly contribute to the stable operation of our endpoint devices, delivering business value in a cost-effective and timely manner. This is a unique opportunity to grow in a role that sits between cyber security and desktop support role!
Job Responsibility:
Maintains awareness of current Information Security standards and ensures all activities comply with the standards
Delivers continuous improvement of Endpoint Services across Australia Post
Acts as an escalation point for the end-to-end network team and business stakeholders for commercial or service escalations
Maintain planning, design and implementation inputs, as required
Ownership of the operational policies, ensuring that the data is effectively managed in a manner that aligns to the procedures
Identify and actively search for ways to exploit technologies to address complex business, organizational and technical issues
Assist Solutions Architect with technical knowledge pertaining to the design and implementation of endpoint security solutions
Acts as an escalation point for the end to end network team and business stakeholders for commercial or service escalations
Requirements:
Genuine interest in designing and deploying Endpoint Detection and Response (EDR) solutions within large, complex environments
Technical proficiency spans Apple iOS, Android, Apple MacOS, and Windows operating systems
Hands-on experience with Windows Active Directory administration
Strong understanding of Single Sign-On technologies, including Kerberos, SAML, and OAuth
At least an ITIL Intermediate or Foundations certification (with higher certifications highly regarded)
Proven experience supporting enterprise systems and applications in live, business-critical environments
Strong background in service management, including incident coordination and resolution using IT support platforms
Demonstrated ability to collaborate with internal teams and external vendors to troubleshoot and resolve complex issues
Skilled at building relationships and interfacing with technical teams, business stakeholders, and third-party service providers to ensure seamless operations
What we offer:
Career Development: opportunities for professional growth and development
Work-Life Balance: flexible working arrangements
Employee Wellbeing: resources and support to ensure a healthy and safe work environment