End User Support Engineer – Google Workspace Job at Salt (London)

IT Engineer

We are seeking a dedicated IT professional to join our San Mateo team. The ideal...

Location

United States , San Mateo

Salary:

90000.00 - 115000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

Prior IT/helpdesk/customer service experience
A 5-star customer service mindset
Excellent verbal and written communication skills
Strong teamwork and collaboration skills
Familiarity with macOS, Windows, Linux, iOS, and Android devices
Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, OneLogin, etc.)
Capability to manage AV hardware and software, including Zoom and other video conferencing tools
Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

Job Responsibility

Provide high level end user support
Troubleshoot IT-related issues, including: Hardware, Systems, Networking, Audio & Video
Asset Management
Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
Partner with business units and collaborate on IT-related projects
Communicate effectively across all levels of the organization
Support a global workforce by partnering with overseas team members, employees, and consultants
Analyze existing IT processes, suggest improvements, and implement business processes where needed
Take on responsibilities beyond this job description as the company grows

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

IT Engineer I

At SimpliSafe, our corporate IT Team does more than fix laptops—we empower every...

Location

United States , Richmond

Salary:

58500.00 - 85800.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

1–2 years of IT experience and a strong desire to learn and grow in a dynamic environment
Ability to onboard and train M-F for the first 4 weeks of employment before moving to your new shift
Solid Mac and Windows skills, with the ability to approach common issues in multiple ways
Familiarity with SaaS administration (e.g., Google Workspace) and comfort navigating Chrome enterprise environments
Excellent analytical and troubleshooting abilities, with strong written and verbal communication
Adaptability to handle changing priorities, re-triage tasks, and respond effectively to new requests
A collaborative, approachable attitude, whether fixing a simple issue or diving into a complex challenge
Willingness to pitch in with everything from running cables to contributing to larger-scale technical projects
Eagerness to learn different technologies and continuously expand your skill set
Ability to work primarily on-site in our Richmond, Virginia offices, with occasional flexibility for remote work when business needs allow

Job Responsibility

Serving as a primary IT support resource for the Richmond offices, while also providing timely remote assistance to end users in Boston and the UK
Delivering “white glove” customer service by triaging IT tickets, troubleshooting issues, and promptly resolving technical challenges for employees and contractors
Collaborating with key stakeholders and teams (including Infrastructure and InfoSec) to streamline technical processes and maintain a secure, reliable environment
Handling a wide range of hands-on tasks, from cable management to hardware setup, ensuring employees have the tools and support they need to succeed

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

IT Support Engineer

IT Support Engineer (Level 1-2) to support end users across Google Workspace and...

Location

United Kingdom , Stratford-upon-Avon

Salary:

25000.00 - 30000.00 GBP / Year

Salt

Expiration Date

Until further notice

Requirements

Experience supporting Google Workspace and Microsoft 365 in a corporate environment
Strong understanding of admin portals, user management, and security settings
Comfortable supporting both Mac and PC users
Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud)
Experience with Slack/Salesforce and Airtable administration
Basic scripting experience (Google Apps Script, PowerShell, or Python)
Strong communication, customer service, and problem-solving skills
SC cleared (or willing to undergo clearance)

Job Responsibility

Provide Level 1-2 end user support across Google Workspace and Microsoft 365
Troubleshoot issues relating to user accounts, permissions, email, and applications
Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink)
Manage users, groups, and policies via Google Admin Console and M365 Admin Centre
Deliver onboarding/offboarding and guide users on best practices
Log, manage, and resolve incidents using ITSM tools, escalating where required
Support MDM, SSO, and identity management solutions
Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives)
Maintain clear documentation and contribute to knowledge base articles

What we offer

bonus

Fulltime

IT Support Engineer / Sr. Support Engineer

At Spectro Cloud, we are in search of a talented individual to join our IT team ...

Location

India , Bengaluru

Salary:

Not provided

Spectro Cloud

Expiration Date

Until further notice

Requirements

10 years minimum experience in an IT Support role with a proven track record in growing a department
Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones
Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality
Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards
Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom

Job Responsibility

Ensure an exceptional employee experience through clear communication and timely response to employee requests
Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment
Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
Experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

IT System Engineer

As an IT System Engineer at Island, you’ll play a crucial role in keeping our IT...

Location

Israel , Tel Aviv

Salary:

Not provided

Island

Expiration Date

Until further notice

Requirements

3-5 years of experience in IT systems support (AD, Google WS, M365, Jira, Confluence, Mail security, EDR, Zoom rooms)
Managing a cross-platform endpoint environment (Mac, Windows, Linux)
Proven knowledge of IT infrastructure, including networks, servers, and cloud technologies - Having an automation-first mindset
Excellent problem-solving and analytical abilities
Experience with system monitoring, troubleshooting, and security management
Strong communication skills to coordinate teams and with stakeholders
Problem-solving mindset with a focus on continuous improvement
Excellent communication and interpersonal skills
Industry certifications (e.g., ITIL, MIcrosoft, Okta Certified Administrator)
Strong interpersonal and communication skills

Job Responsibility

Implement security controls and monitor systems performance to ensure high levels of availability, and scalability
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation
Assist IT Support troubleshooting, problem-solving, and providing technical support to end-users, managing team resources including allocation and utilization
Drive global standardization of IT tools, processes, and documentation
Optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Crowdstrike, Cisco Meraki
The role includes engineering support, Tier-2 to our support team, provide technical support to end-customers and assist with resolving IT-related problems, along with project execution

IT Support Specialist

Immuta is the Data Provisioning Company, helping organizations provision secure,...

Location

United States , Columbus

Salary:

45000.00 - 75000.00 USD / Year

Immuta

Expiration Date

Until further notice

Requirements

Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study
Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution
Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom
Strong written and verbal communication skills, with the ability to explain technical concepts clearly
Ownership mindset with strong follow-through and comfort taking deliverables from start to finish
Customer service instincts and an outward, user-first approach
Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment

Job Responsibility

Deliver standout user support: Provide responsive, friendly, high-quality help that keeps end users moving and builds trust in IT as a partner
Improve reliability through smart triage: Diagnose issues, gather context, and escalate efficiently, reducing downtime and accelerating resolution
Scale IT operations with better workflows: Execute and enhance onboarding, offboarding, and role-change processes to create a smooth employee experience
Strengthen our IT knowledge base: Document fixes and patterns as you learn, making solutions easier to repeat and issues easier to prevent
Level up our service management practice: Contribute to the ITSM environment by helping manage incidents, service requests, changes, and assets with consistency
Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware
Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution
Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment
Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it
Maintain accurate documentation and contribute to the team’s knowledge base and standard operating procedures

What we offer

100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
Stock Options
Paid parental leave (Both Maternity and Paternity)
Unlimited Paid time off (U.S. based positions)
Learning and Development Resources

Fulltime

Executive IT Lead

Block's Executive IT Lead you will supports our executive team and provides day-...

Location

United States , Bay Area

Salary:

30.29 - 60.53 USD / Hour

Block

Expiration Date

Until further notice

Requirements

End-user support experience with MacOS
Great problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over wifi and VPN
Experience in Google Workspace Administration
You can manage high pressure situations, always focused on outcomes
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
An ability to work off hours, weekends, and holidays when needed (overtime is paid)
3-5 years work experience in a technical support or corporate helpdesk environment

Job Responsibility

Provide workstation/laptop, AV, and mobile device support to Block's executive team
Manage and deploy updates to the executive team's workstations/laptops
Quickly escalate impactful/disruptive issues to our technical and engineering teams
Directly support onsite/offsite activities specific to company meetings and events (this includes travel where applicable)
Develop instructional/training materials to ensure ease-of-use at the executive level for new software and hardware releases
Monitor our executive support intake channels and provide or coordinate technical assistance where needed
Be available for on-call support when needed (overtime is paid)
Manage incoming requests with Block IT teams when not working on primary duties

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

End User Support Engineer – Google Workspace

Salt

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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