End User Services Expert Job at Randstad (静岡)

Transformation and Controls Senior Vice President, End User Computing

Global role responsible for supporting the development and implementation of the...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in Risk and Control, 2nd line Testing or Audit roles
Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities
Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures
Ability to understand and operate successfully in a complex, heavily matrixed corporate environment
Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
Working knowledge of Citi's End User Computing Policy, EUC Governance Programmes and business operations
Demonstrates history of having worked as a Programme Manager, or working on large, strategic cross-functional projects
Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers
Demonstrated ability to lead change management across large global organisations

Job Responsibility

Support the design and implementation of the EUC Governance Framework for Citi
Work with senior leaders and their teams across multiple businesses and functions as well as second and third lines of defense
Partner with stakeholders to draft and implement action plans in support of regulatory requirements/commitments and Consent Order initiatives
Provide oversight over the EUC governance programmes including principles, policy, practices and standards including industry best practices
Measure Policy adherence and remedial action associated with Policy adherence
Engage with business and Global Functions leaders to drive EUC agenda progress
Support management communications relative to EUC Transformation & Governance with senior management
Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities
Support the identification, design and implementation of an appropriate tools for EUC discovery capability
Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs are adequately designed and operating effectively

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits that support well-being, living well and saving well

Fulltime

Service Support Infrastructure Expert

Sopra Steria, a major Tech player in Europe, is seeking a Service Support Infras...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices
Excellent written and verbal communication skills
Familiarity with ITIL framework and practices
Previous experience in an IT Service Desk role is a plus
Basic knowledge of user and security groups in Active Directory
Occasional on-site support for end users
A team player who is self-motivated and takes pride in delivering excellent customer service
Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
Total experience expected: 04-06 years
MCA / B.Tech / Other Bachelor's degree required.

Job Responsibility

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly
Document all incidents, alerts, events, and problems using standard reporting methods
Quickly address and escalate issues as necessary
Utilize checklists to ensure that identified problems are properly addressed
Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
Support users for logging incidents, requests, and changes
Coordinate tickets to closure and handle some basic activities.

What we offer

Inclusive and respectful work environment
Open to people with disabilities
Commitment to fighting all forms of discrimination.

Fulltime

Technical Solutions Architecture Advisor

The Technical Solutions Architecture Advisor at NTT DATA will leverage over 10 y...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent
In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models
Technical thought leadership, organizational agility and ability to communicate affectively within a global team
Exhibited maturity in conducting business and developing deep relationships with key partners
Excellent verbal/written communication skills
Strong analytical and problem-solving skills
Ability to organize and prioritize work flows, multiple tasks and work independently
Experience with end user services product portfolio structures and pricing models
Proven end user services domain and technical expertise in the following areas: Service Desk, Field Services, Endpoint management (including mobility and BYOD), messaging and collaboration, desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services
In depth knowledge of services support models and related interdependencies in support of an workplace services ecosystem

Job Responsibility

Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services workplace services offerings and capabilities
Work with solution design team members and sales to establish accurate costing and pricing techniques
Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality
Promote existing and new capabilities about the workplace services offerings to internal groups, partners and clients
Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy
Keep abreast of new technologies and products emerging in the Workplace Services area
Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required
Participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes
Determine where development and enhancement of capabilities or offerings is needed by analyzing relevant opportunities, gathering inputs from strategic accounts and NTT DATA Services internal and external partners
Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
Expert-level understanding of video conferencing technologies
3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
3+ years experience in support and administration of SaaS applications
Experience with IT/AV office builds, maintenance, and refreshes
Experience with SSO/Okta implementations for SaaS applications
Demonstrable understanding of ITIL Framework and Service Management
Epic customer service skills, Problem-solving skills
Highly developed communication, interpersonal and administrative skills

Job Responsibility

Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
Coordinate with integrators and vendors for builds, refreshes, and maintenance
Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
Ability to work effectively within a team and autonomously as required, to meet deadlines
Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office

Fulltime

Senior Onsite Coordinator

You'll manage the day to day running of one of our prestigious Corporate Custome...

Location

United Kingdom , Swindon

Salary:

30450.00 GBP / Year

Vodafone

Expiration Date

Until further notice

Requirements

A strong ability to build relationships with internal and external stakeholders
Previous customer service experience
Ability to manage own time to always deliver great service
Excellent keyboard skills and systems knowledge including Microsoft Excel
Interest / understanding of Mobile devices including features / benefits

Job Responsibility

Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner
Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues
The supplying and QA of management information and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis
First point of contact and responsible for maintaining relationships with customer, end users and accounts team
Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving
Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing
Maintain equipment storage and distribution, being responsible for audit logs
Provide end user assistance for users porting and migrating onto the Vodafone Network
Provide end users with first line information on benefits of the Vodafone Network
Provide enhanced service and service levels for VIP users

What we offer

Great pay
Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
A pension plan
Amazing learning tools
Top-notch parental leave policies

Fulltime

Designer

Made Tech wants to positively impact the country's future by using technology to...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

38000.00 - 42000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Experienced practitioner
Able to develop new and novel approaches to highly complex design challenges based on fundamental design principles
Expert practitioner in leading design tools including Figma, GOV.UK prototyping kit, and Adobe InDesign
Able to coach and mentor others
Able to define interaction and service design standards
Client focus
Drive to deliver
Learning and mentoring
Experienced in their profession
Facilitation

Job Responsibility

Hands-on design for one product/team
Acts as the design subject matter expert on a product team
Facilitate the design process and communicate design decisions to the team and stakeholders
Find out potential problems, shape them, and conduct solutions
Assure the quality of design delivery within their team
Lead the end-to-end design of a chosen service
Contribute to communities of practice
Advocate for the Interaction and Service Design practice internally and externally
Influence the organisation, clients, partners and peers on the contribution of interaction and service design
Develop a wide breadth of knowledge across the industry or business

What we offer

30 days Holiday plus bank holidays
Flexible Working Hours
Flexible Parental Leave
Remote Working (part time)
Paid counseling as well as financial and legal advice
Flexible benefit platform including Smart Tech scheme
Cycle to work scheme
Individual benefits allowance which can be invested in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events

Fulltime

Director of Sales - Electronic Security

Allied Universal® is hiring a Director of Sales. The Director of Sales will spea...

Location

United States , Dallas, Carrollton

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Current driver’s license if driving a company vehicle
Must possess one or more of the following: Bachelor’s degree plus at least five (5) years of technical sales experience in a related field selling to commercial end users
Associate’s degree with a minimum of seven (7) years of technical sales experience in a related field selling to commercial end users
High School diploma with a minimum of ten (10) years of technical sales experience in a related field selling to commercial end users
Minimum of three (3) years of management experience
Skilled in hiring and developing sales teams for superior results
Proficient in using Salesforce.com for metrics-driven reporting
Experienced in overseeing key sales activities and strategic selling techniques
Exceptional organizational and communication skills
Collaborative leadership with problem-solving ability

Job Responsibility

Sales team leadership and development: collaborate with the regional management team to lead, coach, train, and develop sales teams for both Enterprise and Commercial customers
mentor and coach sales professionals, supporting activities in assigned vertical markets and complex negotiations
Sales strategy implementation: collaborate with the Vice President of Sales Operations to implement and drive adoption of sales tools, training, and standards within the sales team
provide strategic direction to help the assigned region achieve booking and business development targets
Customer engagement: attend customer-facing meetings with sales professionals, adding insight and strategic coaching in a sales environment
maintain thorough knowledge of the industry, structure, trends, and issues to understand customer business goals and requirements
Account development and capture management: assist field sales teams in developing existing customer accounts and relationships, examining the customer’s business, and finding the strategic impact of offerings
drive collaboration and provide capture management on strategic deals, including cross-functional team coordination, customer presentations, and price setting
Sales planning and pipeline management: develop and monitor sales account plans, considering market conditions, customer needs, and competitive activity
conduct weekly pipeline reviews with sales professionals to ensure a diverse and robust pipeline meeting assigned sales goals

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

New

Collaboration Service Lead

As a Collaboration Service Lead, you will be responsible for the operational hea...

Location

United Kingdom

Salary:

65000.00 GBP / Year

Thames Water

Expiration Date

February 13, 2026

Requirements

ITIL Foundation certification as a minimum
Proven experience in IT service management (ITSM), ideally within workplace or end-user technology environments
Strong understanding of incident, request, and problem management frameworks (e.g. ITIL)
Demonstrated experience in root cause analysis, escalation management, and vendor coordination
Strong people management skills with the ability to lead support teams and make effective operational decisions
A solid technical background, acting as a subject matter expert across relevant collaboration technologies
Deep understanding of ITIL practices, workflows, and service governance
Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or equivalent platforms
Ability to create, maintain, and govern support documentation and resolution guides
Experience supporting AV hardware (displays, microphones, room kits) and conferencing platforms such as Microsoft Teams Rooms or Zoom

Job Responsibility

Lead incident, request, and problem management across collaboration services, supporting a team of up to 8 support engineers
Ensure timely and effective resolution of service disruptions, user requests, and recurring issues
Govern and standardise support workflows across AV, booking, print, kiosk, and vending services
Provide operational oversight across collaboration service domains, including: AV and conferencing services, covering room technology, hardware, and collaboration platforms
Room and desk booking tools and their integrations
IT vending machines, RF scanners, and digital kiosk platforms
Print services, including infrastructure, secure release, mobile printing, and consumables
Maintain service dashboards and reporting for incident trends, service health, and SLA performance
Track service usage, support volumes, and root cause patterns to inform service improvements
Provide regular reporting and insight to the Collaboration Domain Owner and relevant product teams

What we offer

Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
Performance-related pay plan directly linked to both company and individual performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

End User Services Expert

Randstad

Location:
Japan , 静岡

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

Expiration:
April 05, 2026

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