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End User Computing Senior Associate

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NTT DATA

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Location:
India , Hyderabad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The End User Computing Senior Associate role focuses on providing desktop support and troubleshooting for users. Candidates should have 1-3 years of experience in desktop and laptop support, with strong skills in Windows OS and networking. Responsibilities include addressing user tickets, guiding installations, and conducting remote troubleshooting. Strong communication and problem-solving skills are essential.

Job Responsibility:

  • End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
  • Addressing user tickets regarding hardware, software, and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems

Requirements:

  • 1-3 years of experience in Desktop and Laptop support
  • Strong skills in Windows OS and networking
  • Strong communication and problem-solving skills
  • Experience in addressing user tickets regarding hardware, software and networking
  • Experience walking customers through installing applications and computer peripherals
  • Ability to ask targeted questions to diagnose problems
  • Ability to guide users with simple, step-by-step instructions
  • Experience conducting remote troubleshooting
  • Ability to test alternative pathways until you resolve an issue
  • Ability to customize desktop applications to meet user needs
  • Ability to record technical issues and solutions in logs
  • Ability to direct unresolved issues to the next level of support personnel
  • Ability to follow up with clients to ensure their systems are functional
  • Ability to report customer feedback and potential product requests
  • Ability to help create technical documentation and manuals

Additional Information:

Job Posted:
January 24, 2026

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