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The End User Computing Senior Associate role focuses on providing desktop support and troubleshooting for users. Candidates should have 1-3 years of experience in desktop and laptop support, with strong skills in Windows OS and networking. Responsibilities include addressing user tickets, guiding installations, and conducting remote troubleshooting. Strong communication and problem-solving skills are essential.
Job Responsibility:
End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Addressing user tickets regarding hardware, software, and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Requirements:
1-3 years of experience in Desktop and Laptop support
Strong skills in Windows OS and networking
Strong communication and problem-solving skills
Experience in addressing user tickets regarding hardware, software and networking
Experience walking customers through installing applications and computer peripherals
Ability to ask targeted questions to diagnose problems
Ability to guide users with simple, step-by-step instructions
Experience conducting remote troubleshooting
Ability to test alternative pathways until you resolve an issue
Ability to customize desktop applications to meet user needs
Ability to record technical issues and solutions in logs
Ability to direct unresolved issues to the next level of support personnel
Ability to follow up with clients to ensure their systems are functional
Ability to report customer feedback and potential product requests
Ability to help create technical documentation and manuals