End User Computing (EUC) Champion, Citi

Citi

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Client Organization EUC/ITeSS Champion provides strategic oversight, guidance and support related to End User Computing (EUC) and IT Enabled Smart Solutions (ITeSS) policy compliance, execution, and maintenance across the Client Organization globally. The individual should possess an in-depth understanding of EUCs/ITeSS use cases and Operational Risk management, with a good understanding of the financial industry.

Job Responsibility:

EUC Champion to provide oversight, guidance, and support for Client Organization EUC/ITeSS governance, including principles, policies, standards, procedures, and best practices related to identification, registration, assessment, maintenance, monitoring, and risk reduction/retirement
Partner effectively across the firm with key teams to drive the tools and capabilities including EUC/ITeSS Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities supporting the EUC and ITeSS Lifecycle
Point-of-Contact and Coordinator for a wide range of EUC/ITeSS related initiatives, projects and deliverables, especially those related to Regulator requests/requirements as well as internal First, Second and Third Lines of Defense challenges and audits
Administer First Line of Defense Credible challenge of EUC/ITeSS use case/tool
Disseminate EUC/ITeSS guidance as shared by the EUC Enterprise Governance Team
Perform oversight of adoption of EUC/ITeSS GPMPs and provide information to support monitoring of EUC/ITeSS controls in alignment with the MCA ARCM requirements
Drive function level engagement on tooling implementation and enhancements, testing, and training
Measure Policy adherence and remedial action associated with Policy adherence
Partner with all Lines of Defense to ensure controls relating to EUCs/ITeSS use cases/tools are operating effectively
Engage with leaders and key stakeholders to drive and ensure the EUC agenda progress
Responsible for supporting Accountable Business Owners (ABOs) and EUC Owners with adherence to the EUC Policy
Perform in-business Quality Assurance reviews of EUCs/ITeSS use cases/tools
Help facilitate Second and Third-Line business monitoring and periodic reviews
Assist with the execution of Transformation related deliverables, including reviewing, assessing supporting documentation, and engaging risk partners across all the lines of defense
Engage in strategic initiatives, including collaboration with key stakeholders and risk partners across all the lines of defense
Provide risk and control guidance in accordance with Enterprise Risk Management Framework

Requirements:

Strong understanding of an Enterprise Risk Management Framework and of the EUC Governance Framework for Citi
Extensive knowledge of, and experience with, Citi’s End User Computing and IT Enabled Smart Solutions (ITeSS) Policies, Standards and Procedures, as well as EUC Governance Programs and related support & guidance teams
Demonstrated excellence at collaborating with colleagues and stakeholders to both guide and ensure EUC/ITeSS policy compliance and best practices
Desire and Ability to be point of contact for stakeholders – identifying and understanding needs to drive decision-making/resolution in a collaborative approach which includes vetting/troubleshooting
Robust understanding of an effective control environment, including control design and operating effectiveness
Strong problem-solving skills
comfortable tackling complex problems by breaking down into manageable portions
Ability to work in a fast-paced, dynamic, and global environment, including strong communication, facilitation, and consensus-building skills
Detailed oriented, including strong organization and project management skills to meet strict deadlines
Must be flexible to adapt to the changing needs of the organization during the different phases of Citi’s Transformation
Demonstrated ability to be detail-oriented and manage multiple competing priorities including emerging risks to deliver solutions in an effective control environment
10 years of relevant experience. Experience in Risk and Control, 2nd line Testing or Audit roles is a plus
Bachelor’s/University degree or equivalent experience
Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms
General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Proven experience in independently handling enhancement projects and interacting with teams across all lines of defense globally
Must be a self-starter, flexible, innovative, and adaptive
Proven ability to work in high-pressure, time-sensitive environment
Ability to work collaboratively and independently, ability to navigate a complex organization
A proactive and “no surprises” approach in communicating issues
Excellent written and verbal communication skills
Strong Excel & PowerPoint skills

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

End User Computing (EUC) Champion