EMEA Head of Production Services, Citi

Citi

Location:
United Kingdom, London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role is the EMEA head of Production Services for Citi’s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities: Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads; Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems; Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting; Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production management; Responsible for EMEA rollouts of modernized strategic payment platforms; Drive stability and resiliency across EMEA payment flows.

Job Responsibility:

Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads
Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems
Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting
Director level senior coverage for EMEA overlapping with NAM and Asia
this will allow us provide global follow the sun senior management capability for payments production management
Responsible for EMEA rollouts of modernized strategic payment platforms
Drive stability and resiliency across EMEA payment flows
Establishes strategic plans for function
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
Influences and negotiates with senior leaders (across functions)
may communicate with external parties
Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval
Performs other duties and functions as assigned
Own and lead disaster recovery plans
Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration
Contribute to define and Implement standard methodologies for the department
Ensure transparency and consistency across teams in the region and globally
Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
Ensure development plans are in place for staff

Requirements:

Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management
Experience of senior stakeholder management
Quality orientation with a strong eye for detail
Process driven approach with an appreciation of industry best practice
Detailed-oriented, with strong analytical skills
Develops and maintains effective and positive working relationship with peers, stakeholders and management
Pro-active, organized, thorough and energetic
Excellent communicator, presenting to senior management level stakeholders
Manager of managers in a diverse distributed environment
Demonstrable track record of impactful organizational improvement
Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers
Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree/ Master’s degree preferred and managerial experience

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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EMEA Head of Production Services