EMEA E-Trading Applications Support

• Provides technical and business support for users of Citi Applications
• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
• Maintains application systems that are running in the daily operations of the firm
• Manages, maintains and supports applications and their operating environments
• Performs start of day checks, continuous monitoring, and regional handover
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of the application of technology to the current environment
• Identifies risks, vulnerabilities and security issues
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Expected to be able to raise problems to appropriate technology and business teams
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the business by ensuring the quality of work provided by self and others
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
• Performs other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and /or other team members

• Relevant experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• FIX protocol
• Unix
• SQL
• E-trading experience (connectivity, market data, financial markets)
• Bachelor’s/University degree or equivalent experience

Intermediate coding skills

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources