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Ecommerce Operations Coordinator

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OPSM

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Location:
Australia , North Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join our team as our eCommerce Operations Coordinator and help foster our customer journey by delivering a seamless and customer-focused online experience across EssilorLuxottica's websites, including OPSM and Clearly.com. In this role, you’ll support the day-to-day running of our eCommerce operations, working closely with Customer Service and our Distribution Centre to ensure a smooth end-to-end customer journey. You’ll also contribute to process improvements, online trading activities, and the delivery of new website features and projects. Reporting to our E-Commerce Operations Manager you’ll be supported with your eCommerce journey and have lots of cross collaboration with our agency partners, vendors, store operations team and our Global eCommerce team.

Job Responsibility:

  • Act as a liaison between Customer Service and Distribution Centre teams to resolve customer issues related to the website and supply chain
  • Collaborate with store operations teams to deliver a seamless omnichannel customer experience
  • Communicate online activities, website enhancements, and updates to internal stakeholders
  • Support the backorder process, including reporting and resolution
  • Monitor weekly gross-to-net performance and assess supply chain operations
  • Identify and propose improvements to enhance the customer experience
  • Assist in tracking and analysing Net Promoter Score (NPS) trends
  • Facilitate project integration, including discussions, User Acceptance Testing (UAT), and post-launch hypercare
  • Test new website features, enhancements, and functionality to ensure optimal performance
  • Investigate customer-reported functionality issues, develop solutions, and communicate updates to stakeholders

Requirements:

  • Tertiary education in one of the following fields: Business, Commerce, eCommerce, Digital marketing or Marketing
  • 1-2 years relevant experience within retail or eCommerce
  • Microsoft Office Suite - particularly Excel
  • Excellent written and verbal communication skills
  • Previous copy writing experience
  • Highly driven, passionate about online retail & quick to learn
  • Strong problem solving and self-management skills with ability to prioritise deadlines
What we offer:
  • Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
  • Up to 50% off Oakley eyewear and apparel throughout the year
  • Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage
  • Abundance of local cafes, a major shopping centre and close to public transport facilities
  • Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities
  • Wide range of career opportunities across the EssilorLuxottica network
  • Complimentary full-time concierge services offering an exclusive hotel-style experience
  • Options for a hybrid working environment

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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