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The EBC Sales Executive at W Dubai - The Palm is responsible for maximizing revenue while maintaining guest loyalty, processing reservations, and supporting Sales & Marketing. The role involves training employees, following company policies, and ensuring guest satisfaction.
Job Responsibility:
Contact appropriate individual or department to resolve guest calls
Use sales techniques that maximize revenue
Determine and give complimentaries to guests
Promote awareness of brand image
Process requests for redeeming Marriott Rewards points
Process all reservation requests
Answer, record, and process all guest calls
Perform general office duties to support Sales & Marketing
Assist management in training and motivating employees
Follow all company policies and procedures
Welcome and acknowledge all guests
Speak with others using clear and professional language
Develop and maintain positive working relationships
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