EBC Executive, Marriott Bonvoy

Marriott Bonvoy

Location:
Tunisia, Tunis

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The EBC Executive at Sheraton Tunis Hotel is responsible for updating information boards, assisting employees, organizing sales and marketing activities, and promoting brand image. The role involves using sales techniques to maximize revenue, assisting management in various HR tasks, and ensuring adherence to company policies and quality standards. The position requires a high school diploma or GED equivalent and at least 1 year of related work experience.

Job Responsibility:

Update information board on a regular basis to inform employees of important events
Provide assistance and guidance to employees who are struggling with job duties
Assign lead calls or emails to Sales Executives based on line rotation
Create spreadsheets to organize information related to Sales and Marketing activities
Enter, retrieve, reconcile, and verify information in software involved in the sales process
Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
Promote awareness of brand image internally and externally
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Protect company assets
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards
Identify, recommend, develop, and implement new ways to increase organizational quality
Read and visually verify information in a variety of formats
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or GED equivalent
At least 1 year of related work experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination on any protected basis

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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EBC Executive