Duty Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
United Arab Emirates, Dubai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Duty Manager position at Grosvenor House a Luxury Collection Hotel Dubai involves overseeing guest check-ins, securing payments, managing daily reports and logs, and providing exceptional guest service. Additional responsibilities include training and supporting team members, maintaining professional appearance, adhering to company policies, and fostering positive relationships with guests and employees. Preferred qualifications include a high school diploma or G.E.D. equivalent, at least 1 year of related work experience, and 1 year of supervisory experience.

Job Responsibility:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Obtain manual authorizations and follow all Accounting procedures
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Develop/maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to employee concerns
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests’ service needs

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Rich blend of culture, talent, and experiences
Career growth in a global team

Additional Information:

Job Posted:
July 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Duty Manager